Business Solutions Analyst IV - Remote

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Business Solutions Analyst IV! Join us and support CSAA IG in achieving our goals.     

Your Role:

This role works closely with stakeholders to define and document business and data requirements for technology and process changes across multiple workstreams. The position involves leading the definition and documentation of business requirements for complex initiatives, applying business analysis methodologies to ensure solutions meet business needs, facilitating cross-functional collaboration, and managing requirements through the product lifecycle. The role also includes supporting vendor evaluations and UAT testing. By doing so, it defines system scope and objectives based on user needs and industry requirements. This role partners closely with members of the business as well as IT. This position may provide guidance to more junior business systems analysts.

Your work:

Planning and Monitoring

• Maintain a standardized approach to key responsibilities in alignment with enterprise best practices; monitor the execution of business analysis activities, ensuring alignment with project goals and stakeholder needs.
• Utilize appropriate methods for gathering and documenting requirements; and communicating scheduling and timelines to project/program manager for overall project plan.

Requirements Elicitation and Analysis

• Support stakeholder engagement efforts (e.g., interviews, workshops) to elicit business and data requirements. Partners closely with business stakeholders and subject matter experts to understand business context – problem, current state, desired future state, objectives, business needs and impacted user groups.

Requirements Documentation & Management

• Under limited supervision, document business requirements, using the appropriate technique (i.e., customer journeys, business context diagram, process flows, use case model, conceptual data models, SMART requirements)
• Translate business requirements into functional design specifications.
• With guidance, identifies key data inputs and required flows across multiple systems in alignment with data center of excellence expectations.
• As needed, in collaboration with SMEs, create current and future state system process journey maps, considering system flows and data streams.
• With some leadership support, manage the requirements throughout the project lifecycle, facilitating validation, prioritization, approval, and traceability (from initiation through delivery).
• Manage requirements change process, ensuring that changes are properly communicated, documented and assessed for impact and risk.
• Partner with data experts in center of excellence to validate feasibility of proposals.
• With business stakeholder, facilitate requirements review and obtain approval, if needed. Ensure shared understanding of requirements across business and IT stakeholders.

Support Testing

• Prepare business validation (UAT) plan.
• Plans, manages and may execute testing of application, system and/or process changes/upgrades at key phases of development, including writing test plans, developing test cases with expected results, and scheduling tests in concert with testing leads in IT.
• Partners with data group to execute testing of process for data components.
• Support business users in executing business validation.
• Review test results and support issues resolution in alignment with business stakeholders.

Solution Design and Support

• Support vendor solution evaluations, performing business & functional assessments, and providing recommendations.
• Collaborate with technical teams to design solutions that meet business needs.
• Support testing team, ensuring the final product meets business expectations.

• Bachelor's degree in related area or an equivalent combination of education and experience or BSA Certification
• 6+ years related business systems analysis with transferrable skills
• 2 – 3 years Insurance industry experience
• Analytical Thinking and Problem Solving:
• Strong analytical mindset and problem-solving skills; able to see beyond the stated desires to better understand user requirements and unintended consequences

Business Knowledge

• Knowledge of insurance business (e.g., Personal Lines, Commercial Auto and Claims, Operations)

Interaction Skills

• Strong collaboration skills across divisions and functions, including end users, developers, testers, and analysts.
• Strong oral and written communication skills to translate business needs into formal requirements that can be understood by IT partners
• Able to communicate basic training expectations for testing
• Demonstrated learning agility to adapt to evolving technology needs

Tools & Technology

• Proficient knowledge and experience using diagramming techniques tools (e.g., UML, Visio, Lucidchart, draw.io, iGrafx, Miro).
• Knowledge of structure testing methodology, project lifecycle methodologies and project management practices.
• Detailed technical knowledge of a group of interrelated systems and their business functions
• Understands the software development approach being used and define how the requirements development will be conducted (e.g., elicitation, analysis, specification and validation)
• User level knowledge of all systems utilized by division/team
• Proficiency in data analysis tools and methodologies
• Knowledge of software development lifecycle methodologies
• Ability to develop an understanding of data relationships among various systems within assigned functional area
• Knowledge of data produced by systems, its uses, sources and meaning for decisions. Ability to run queries across platforms and provide analytics on the results

• CBAP Certification
• Guidewire Experience
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• (Use as needed) Travels as needed for role, including divisional / team meetings and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc

At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.   

Join us if you…  

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.  
• COMMIT to being there for our customers and employees.  
• CREATE a sense of purpose that serves the greater good through innovation.    

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!  Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaa-insurance.aaa.com/us/en/benefits  

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.  

If a reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected].   

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.  

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.  

CSAA Insurance Group is an equal opportunity employer.    

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.  

Must have authorization to work indefinitely in the US.   

Please note we are hiring for this role remote anywhere in the United States with the following exceptions:  Hawaii and Alaska. 

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