The Role
Lead site soft services and a small Business Services team, manage facilities operations, budgets (CAPEX/OPEX), supplier spend via SAP, and support workplace transformation, projects, and regulatory compliance to deliver excellent employee and visitor experiences.
Summary Generated by Built In
Great People Work Here
Are you searching for a career with bags of variety, in an environment that celebrates differences and empowers collaboration, which values individuals and will encourage you to contribute to the team? Do you want the freedom to explore, and the opportunities to find new ways and to innovate? If so, Twining Ovo delivers.
We’re looking for people who don’t just come here to do their work, but who have a genuine interest in the brand and a commitment to doing their best work. In return, we offer an inspiring package of employee benefits - to show just how much we value you. This role will offer you the scope for growth and the tools to aim high.
This role is responsible for the accountability and ownership of the Andover site soft services. It plays a critical part in delivering a great first impression of the company. The BSM will oversee all employee and visitor facing areas and support the corporate culture through hospitality and operational excellence. In addition, the role will dedicate approximately 30–40% of its time supporting the Head of Facilities with capital projects, workplace improvements, and site regulatory compliance requirements
Are you searching for a career with bags of variety, in an environment that celebrates differences and empowers collaboration, which values individuals and will encourage you to contribute to the team? Do you want the freedom to explore, and the opportunities to find new ways and to innovate? If so, Twining Ovo delivers.
We’re looking for people who don’t just come here to do their work, but who have a genuine interest in the brand and a commitment to doing their best work. In return, we offer an inspiring package of employee benefits - to show just how much we value you. This role will offer you the scope for growth and the tools to aim high.
This role is responsible for the accountability and ownership of the Andover site soft services. It plays a critical part in delivering a great first impression of the company. The BSM will oversee all employee and visitor facing areas and support the corporate culture through hospitality and operational excellence. In addition, the role will dedicate approximately 30–40% of its time supporting the Head of Facilities with capital projects, workplace improvements, and site regulatory compliance requirements
Key Responsibilities
- Lead and inspire the Business Services team (2 direct, 4 indirect), driving operational excellence and outstanding service delivery.
- Partner with Executive and senior stakeholders as a key member of the Facilities Leadership Team to shape workplace strategy and site operations.
- Drive workplace transformation projects, including office moves, space planning, and workspace optimisation.
- Own CAPEX and OPEX budgets, deliver robust forecasting, cost control, and investment proposals.
- Develop and present business cases for strategic workplace initiatives and capital investments.
- Oversee facilities operations, ensuring the seamless delivery of services and timely resolution of requests.
- Manage supplier spend and approvals through SAP, ensuring governance, compliance, and value for money.
- Lead business communications related to workplace services, projects, and operational changes.
- Collaborate across functions to deliver high-impact facilities and workplace improvement initiatives.
Skills, Knowledge and Expertise
- Proven people leader with experience building, developing, and motivating high-performing teams.
- Track record of delivering complex facilities and workplace projects on time and within budget.
- Experience within a fast-paced international FMCG environment is advantageous.
- Strong stakeholder management skills, with the ability to influence and partner effectively across all levels, including senior leadership.
- Excellent communication and interpersonal skills, with a collaborative and customer-focused approach.
- Strong understanding of workplace and office operations, facilities management, and service delivery.
- Ability to balance multiple priorities, manage competing demands, and consistently meet challenging deadlines.
- Highly organised and detail-oriented, with strong administrative and planning capabilities.
Benefits
- Yearly bonus based on personal contribution and financial performance
- Flexible working options
- 25 days holiday plus 8 bank holidays and the option to buy and sell holidays
- Onsite Gym and Wellbeing Centre
- Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more
- Pension scheme with your contributions matched for up to 10% of your salary
- Cycle to work scheme
- SimplyHealth Cash plan
- Onsite Staff shop and online staff discounts
- Electric Car Scheme
About
Twinings has become one of the world’s most renowned tea companies over its 300-year history because we never stop learning, never stop experimenting and never stop inventing. We take pride in our tea from bud to cup and have been working with some of our tea estates around the world since the early 18th Century. More than 300 years later, the love of tea is still here - and so are we! We still sell tea from Thomas’s shop, and we still work hard to bring the most innovative new blends to tea lovers around the world. Now, we have over 500 varieties and our teas are cherished all over the world. Our expert master blenders taste more than 3,000 cups of tea every week. So you can be sure the next cup you taste will be every bit as good as the one yesterday or the day before. Our approach to Diversity, Equity & InclusionAt TwiningsOvo, we believe in the power of diversity to drive innovation and meaningful work. We are committed to building a workplace where people from all backgrounds, identities, and experiences feel safe, valued, have a sense of belonging and are empowered to thrive. Inclusion is more than a goal, it’s how we work together every day. As an equal opportunity employer, we prohibit any unlawful discrimination against an applicant on the basis of their ethnicity, colour, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, neurodiversity, age, socioeconomic background or any other status protected by law and are committed to promoting diversity across our workplace.Applicants may be entitled to reasonable adjustments under the terms of the Equality Act. A reasonable adjustment is a change in the way things are typically done which will ensure an equal employment opportunity. Please inform our Talent Acquisition or HR Shared Services team if you need any assistance completing your application or to otherwise participate in the application process.
Skills Required
- Proven people leader with experience building, developing, and motivating teams
- Track record of delivering complex facilities and workplace projects on time and within budget
- Experience managing CAPEX and OPEX budgets, forecasting, cost control and business case development
- Experience managing supplier spend and approvals through SAP
- Strong stakeholder management and influencing skills, including engagement with senior leadership
- Excellent communication, interpersonal, administrative and planning skills
- Strong understanding of workplace and office operations, facilities management and service delivery
- Ability to balance multiple priorities and meet challenging deadlines
- Experience within a fast-paced international FMCG environment
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The Company
What We Do
Twinings Ovaltine is a wellbeing drinks business, headquartered in the UK, known for its international brands Twinings and Ovaltine. The company has a rich heritage and a forward-looking approach, operating manufacturing sites globally and creating brands that people love.
