The Business Senior Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.
Responsibilities:
- Define business, financial, and operations requirements and systems goals through partnership with decision makers, systems owners and end users
- Identify and establish scope and parameters of systems analysis to define outcome criteria and measure-taking actions
- Analyze business processes, gaps in capabilities, as well as appropriate data sources, interfaces and process changes required to address capability gaps
- Generate and compile reports based on findings, including probable causes and potential solutions to systems issues
- Provide advice and counsel related to technology or operations of the business, ensure essential procedures are followed and contribute to defining standards
- Filter, prioritize and validate potentially complex material from multiple sources and perform other duties and functions as assigned
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Recommended Qualifications:
- 5-8 years of experience in business analysis or systems analysis
- Demonstrated ability to effectively use complex analytical, interpretive and problem-solving techniques
- Proven interpersonal, diplomatic and influencing skills
- Consistently demonstrate clear and concise written and verbal communication
Education:
- Bachelor's degree/University degree or equivalent experience
Key Responsibilities
- Stakeholder Liaison: Act as the primary bridge between senior business partners, trading desks, functional support partners, and the development team.
- Requirements Management: Elicit, analyze, validate, and document business requirements for new features, complex deal models, and system enhancements.
- System Support: Provide subject matter expertise on Front Office, Regulatory, and Downstream systems to both business and technology teams.
- Communication: Clearly and effectively communicate requirements, project status, and potential issues to all relevant parties.
- Process Improvement: Identify opportunities to improve processes and workflows, enabling the development team to operate more efficiently.
- Documentation: Create and maintain comprehensive documentation, including functional specifications, process flows, and user stories.
Qualifications and Skills
- Experience: Proven experience working as a Business Analyst in a financial services environment.
- Business Knowledge: This position requires deep commodities business knowledge, including complex exotics deal modelling, the full trade life cycle, and regulatory requirements.
- Technical Acumen: Solid grasp of software development lifecycle and the ability to understand and discuss technical concepts with the development team.
- Communication: Exceptional verbal and written communication skills, with the ability to articulate complex concepts to diverse audiences.
- Interpersonal Skills: Ability to build and maintain strong relationships with senior business leaders and technical teams.
- Analytical Skills: Strong analytical and problem-solving skills with high attention to detail.
------------------------------------------------------
Job Family Group: Technology------------------------------------------------------
Job Family:Business Analysis / Client Services------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 5-8 years of experience in business analysis or systems analysis
- Bachelor's degree, university degree, or equivalent experience
- Experience working as a Business Analyst in a financial services environment
- Deep commodities business knowledge, including complex exotics deal modeling
- Knowledge of the full trade life cycle and regulatory requirements
- Understanding of the software development life cycle and technical concepts
- Complex analytical, interpretive, problem-solving, and systems analysis skills
- Strong interpersonal, diplomatic, influencing, written, and verbal communication skills
- Ability to build relationships with senior business leaders and technical teams
- High attention to detail
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
-
Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
-
Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
-
Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
