The Business Relationship Specialist is responsible for building and maintaining positive relationships with customers. Through data analysis and strategy, they will collaborate with customers to identify opportunities for business growth through selling a Managed Safety Footwear and Wellness Program that is suited for their overall safety and wellness needs.
* Spanish fluency required.
Essential Duties and Responsibilities
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and responsibilities include the following, other duties may be assigned:
- Achieve set sales goals and objectives.
- Understand marketplace trends relative to the footwear and wellness industry to make decisions and recommendations based upon customer needs.
- Encouraged utilization of social media specifically LinkedIn to promote CustomFit and to grow and maintain customer relationships.
- Acquire and maintain a working knowledge of product lines and services.
- Exercise independent judgement while introducing new products and services to established customers based upon customer safety and wellness needs, policies, and system requirements.
- Analyze customer business operations and data to determine future planning and growth opportunities with the safety and wellness program.
- Execute strong written and verbal sales practices to grow and retain existing business relationships.
- Establish and maintain customer contact schedules using Customer Relationship Management (CRM) database.
- Log all sales activities in Customer Relationship Management (CRM) database.
- Handle both outbound and inbound calls.
- Manipulate pivot tables including our internal sales data, CRM Advanced Finds and CustomFit Data.
- Collaborate with National Account Manager, Account Setup, Customer Service and Key Account teams on established accounts.
- Secure Ordering Events
- Work closely with Regional Account Managers, Sales Representatives, and Account Implementation Specialists to ensure successful ordering events.
- Respond to both internal and external communications within a timely manner.
Qualifications
The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Associate degree or equivalent from a two-year college or technical school or two (2) years of sales experience, or equivalent combination of education and experience.
- Intermediate level experience scheduling and coordinating travel arrangements
- The ability to travel 10% of the time and overnight to events or trade shows.
- Excellent time-management skills and ability to manage multiple competing priorities.
- Superior verbal, listening and written communication skills.
- Advanced level of organizational and multitasking skills
- PC skills including intermediate skill level of experience using Microsoft Suite applications, especially Excel and MS Dynamic CRM, and Google Drive.
- Ability to process information quickly and take proactive action.
- Fluent in Spanish required
Candidate must be in Pacific Standard Time.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Associate degree or equivalent from a two-year college or technical school or two years of sales experience
- Intermediate level experience scheduling and coordinating travel arrangements
- Excellent time-management skills and ability to manage multiple competing priorities
- Superior verbal, listening and written communication skills
- PC skills including intermediate skill level of experience using Microsoft Suite applications, especially Excel and MS Dynamic CRM, and Google Drive
- Fluent in Spanish preferred
What We Do
Since its inception in 1932, Rocky Brands, Inc. (NASDAQ: RCKY) has grown into a global enterprise with distribution to more than 70 countries. The Global Headquarters, located in the historic town of Nelsonville, OH employs about 400 residents, with more than 2,800 employees worldwide, including offices in Westwood, MA, our own factory in Rock Island, IL and several international locations. The global Rocky Brands team operate in offices and facilities in Canada, China, Australia, United Kingdom, Puerto Rico, Dominican Republic and more. At Rocky Brands, Inc., we design, develop, manufacture and market premium quality footwear and apparel. We are focused on growing our brands through product innovation, targeted sponsorships and social interaction with our consumers. We market compelling brands with innovative product lines that enhance consumers’ life experiences, resulting in a lifetime loyalty to Rocky Brands, Inc. The Rocky Brands family of brands includes Rocky®, Georgia Boot®, Durango®, The Original Muck Boot Company®, XTRATUF®, Servus®, NEOS®, Ranger® and Lehigh Outfitters®. Our vision is to become a global leader in the apparel and footwear markets with increasingly profitable organic sales growth.
