Business Relationship Manager

Since 2016, T-Rex Solutions (T-Rex) has been supporting large scale hybrid-cloud migrations and systems modernization, to include the successful deployment of the first-ever online U.S. Census in 2020. T-Rex is actively expanding its IT Modernization services within the Federal Civilian market, specifically supporting the Department of Education’s strategic priorities.

T-Rex is seeking a Business Relationship Manager to support the transformation and administration of resilient, secure Cloud environments as the Department of Education looks to transition from an on-premise infrastructure to the cloud. 

Responsibilities:

• Build and maintain positive relationships with customers, identify opportunities to improve services, and educate customers on cloud offerings.
• Collaborate with stakeholders to devise and support customer engagement strategies.
• Leverage data to identify opportunities to improve offerings and customer relations.
• Understand and empathize with customer needs and business objectives to help solve their business problems.
• Communicate the value proposition of cloud service offerings through a variety of delivery channels, including webinars, one on one engagements, videos, and web content.
• Evaluate and ensure customer readiness for cloud adoption.
• Establish realistic expectations to support development of mutual trust.
• Support communications and outreach efforts, including the development, delivery, and management of key communications.
• Provide input, document requirements, and support the design and delivery of training programs.
• Monitor and improve the tracking of success metrics.
• Maintain technical competency with the evolving multi-cloud landscape, and how they best address customer use cases.

Requirements:

• Must be a US Citizen with the ability to obtain a Public Trust clearance.
• Bachelor's Degree in Information Technology or related field
• 5+ years of proven experience with client relationship management practices for large organizations, preferably Federal Government.
• Ability to identify and capture salient, key details from a large volume of customer data, including during conversations when follow up questions are necessary to gain clarity.
• Knowledge and experience with the value proposition of commercial cloud services, cloud migrations, and business transformation.
• Exceptional (written and verbal) communication and interpersonal skills to engage and motivate stakeholders at all levels.
• Ability to clearly articulate and tailor messages to a variety of audiences.
• Proactive leader who can also gain consensus when necessary to realize positive outcomes. Aptitude for fostering positive relationships.
• Excellent analytical and problem-solving skills.
• Ability to proactively identify potential roadblocks and develop strategies and solutions to overcome them.
• Independent, detail-oriented, and pro-active with minimal supervision; well organized, self-organizing approach to work.

Desired:

• Active Department of Education clearance preferred.
• Associate-level cloud practitioner business certification for any commercial Cloud Service Provider (esp. AWS, Azure or OCI).
• Experience in data analysis and performance measurement.
• Strong presentation skills, including developing and delivering messages in a variety of formats.
• Collaborative team player willing to take on assignments or tasks outside usual duties.

T-Rex Overview

Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering.

T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits.

T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

As part of our overall strategy and commitment to maintaining a safe and healthy workplace, and in accordance with applicable regulations, employees of T-Rex must be fully vaccinated against COVID-19 if required by customer or client policies or federal mandates as a condition of employment, subject to reasonable accommodation and other requirements under applicable federal, state, and local law. If required by the customer, the selected individual will have to submit documentation of proof of vaccination before starting employment with T-Rex or have an approved exemption prior to the start of employment.

In compliance with pay transparency guidelines, the annual base salary range for this position is $85,000 - $115,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.