Department: Partnerships Reports
To: Director of Partnerships
Location: Remote (LATAM-based, supporting U.S. operations)
🚀 About Geeks on Site
Geeks on Site is a nationwide technology installation and service company, partnering with leading brands to power thousands of onsite installations every month. We move fast, think big, and value people who take ownership. This is not your typical 9–5 — it’s an opportunity to grow with a company that’s scaling rapidly and making a real impact. We’re looking for someone who’s driven, resourceful, and passionate about building lasting relationships.
If you want to grow your career, not just clock in — this role is for you. 💼
Role Overview
The Business Relationship Manager (BRM) is responsible for building, maintaining, and enhancing strong partnerships with Geeks on Site’s business clients. You’ll act as the bridge between our partners and internal teams, ensuring operational excellence, solving problems in real time, and helping drive growth through partner success. This is a high-impact role for someone who thrives in fast-paced environments, takes initiative, and genuinely cares about delivering results.
🔑 Key Responsibilities
Partner Relationship Management ● Build and maintain strong, trust-based relationships with partners. ● Regularly connect with partners to review performance and explore new opportunities. ● Conduct strategic check-ins to identify operational and growth opportunities. ● Gather feedback to drive service improvements and strengthen collaboration.
Onboarding & Partner Support ● Conduct onboarding calls for new partners and guide them through CRM processes and order workflows. ● Be a proactive point of contact for partners — resolving inquiries, requests, and operational challenges quickly and effectively
Issue Resolution & Quality Assurance ● Own the resolution of complaints and escalations with a partner-first mindset. ● Work closely with customers, dispatch, and internal teams to ensure jobs are completed successfully.
Reporting & Coordination ● Act as the central liaison between Dispatch and partners to keep information flowing smoothly. ● Generate and analyze weekly performance reports, KPIs, and service quality metrics. ● Prepare partner performance summaries and visuals for leadership presentations.
Administrative & Billing Oversight ● Monitor and update orders in Zoho CRM to ensure data accuracy and timely completions. ● Prepare invoices and coordinate with the billing team to ensure partners are billed accurately and on time.
Requirements
🧠 Key Skills & Competencies
● Relationship Builder: Natural communicator who builds trust and drives long-term value. ● Ownership Mentality: Treats the business like their own — proactive, accountable, and results-driven. ● Customer-First Mindset: Committed to solving problems and ensuring partner satisfaction. ● Analytical Thinking: Comfortable interpreting data, identifying trends, and using insights to drive decisions. ● Tech-Savvy: Familiar with CRM systems (Zoho CRM preferred) and digital collaboration tools. ● Strong Communicator: Confident in leading calls, presenting reports, and handling escalations diplomatically. ● Multitasker: Able to manage multiple partner accounts while maintaining attention to detail. ● Team Player: Works cross-functionally with dispatch, billing, and operations to keep things moving. ● Growth-Oriented: Excited about taking on more responsibility as the company scales.
💻 Hard Skills / Technical Skills
● Zoho CRM (or similar) management and reporting ● KPI tracking and performance analytics ● Excel / Google Sheets reporting and reconciliation ● Invoice preparation and billing coordination ● Data accuracy and auditing ● Dashboard creation and reporting visualization ● SOP documentation and partner training material preparation ● Virtual meeting platforms (Zoom, Google Meet, Teams) ● Internal communication tools (Slack, Teams, etc.) ● Bilingual communication (English–Spanish strongly preferred)
🎓 Qualifications
● Bachelor’s degree in Business Administration, Communications, Marketing, or related field (or equivalent experience). ● 3+ years of experience in Account Management, Business Development, or Partner Relations (preferably in tech, services, or logistics). ● Proficiency in English (verbal and written) required; Spanish a plus. ● Experience with Zoho CRM or similar systems preferred. ● Demonstrated ability to work independently, stay organized, and execute with urgency.
Benefits
🌱 Why Join Us
● Opportunity to grow within a rapidly expanding company. ● A culture that values ownership, accountability, and impact. ● Work with major national brands and exciting partnerships. ● Remote work flexibility and cross-border collaboration. ● Be part of a team that moves fast and wins together
Payments once a month through Payoneer
Background check from their country needed after offered
Must use own computer for work
100% Remote
Top Skills
What We Do
Geeks on Site provides onsite and remote computer repair and technical support, depending on each customer’s needs. The company’s experienced onsite technicians are available in more than 150 cities nationwide and stand ready to dispatch to homes and businesses within one business day, regardless of the issue at hand. For customers who need urgent assistance, Geeks on Site’s remote service team provides immediate support by phone around the clock.
Geeks on Site is a full-spectrum technical support company. For residential users, its onsite computer repair and support services include: software repair, replacement, and troubleshooting; hardware repair, replacement, and troubleshooting; virus, spyware, and adware removal and cleanup; wireless network connection setup and troubleshooting; data recovery and system backup; user training for simple to advanced applications; and much more.
Geeks on Site’s training services are designed for customers of all skill levels who wish to become more adept with technology. These services encompass a wide range of topics and applications, from courses on Windows updates; primers on various Microsoft Office suite applications and functions; and social media use and best practices.
Geeks on Site’s business technology experts help small business owners and IT professionals with a wide range of IT-related matters as well, including: wireless router and firewall configuration; data backup and recovery solutions; server installs, and more.
Geeks on Site also offers monthly maintenance plans that help individual and business customers maintain safe, efficient computer systems for years running. For a low fixed rate, each monthly plan includes unlimited phone support; remote preventive maintenance services and tutorials; expedited dispatch for issues that can’t be addressed remotely; and support for peripheral equipment such as printers and scanners.
.png)
