Business Quality Control Representative - Contract (Hybrid-Flexible Options)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is hiring! We are seeking a Business Quality Control Representative to join our dynamic team in our Edgewood, NY office. This role is in our Customer Communication Division, which offers a full range of multi-channel communications solutions, such as integrated print, mail, and digital solutions for transactional, marketing and compliance communications. In this role, you will engage in monitoring emails, job queues, and manual requests which require quality control task/review to be performed within a set timeline. You will be expected to be able to perform duties within more than one process/product, and utilize multiple platforms. Some reporting at a basic level will also be involved.

This is a temporary contract role expected to last approximately 12 months, with the potential to go permanent. The work hours are 9:00 AM - 6:00 PM ET, Monday - Friday, with some overtime expected. We are made up of high performing teams that meet in person to learn and collaborate as needed.  This role is considered hybrid, which means you’ll be assigned to a Broadridge office and given the flexibility to work remotely.
Responsibilities:

• Review and monitor the quality of electronic and printed documents (for Proxies and Transfer Agent), ensuring accuracy of spelling, names, and other information

• Utilize web and mainframe applications to do proper quality testing

• Interact effectively with various departments to provide feedback on review results on a timely manner

• Follow department procedures to ensure quality work on all tasks

• Assist in the development of new procedures for quality assurance and offer suggestions for improvement

• Provide timely analysis and feedback to management/ peers regarding potential issues

• Responsible for ensuring all review productivity is accurately and timely logged into SharePoint and/or shared server folder locations

• Maintain 100% accuracy on all quality control or audit processes conducted
   

Qualifications:

• High School diploma or equivalent

• Ability to multitask between reports and processes

• High attention to detail relating to spelling and grammar, and dedication to maintaining 100% accuracy

• Proofreading experience a plus, but not required

• Excellent verbal and written communication skills

• Ability to work in office 2 days per week, at our Edgewood, NY location

• Dedicated workspace at home (for remote days) that allows for focus and space for multiple monitors

• Ability to work some overtime, especially during the months of March, April, and May

The compensation for this position is $19.00 per hour. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

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Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the "EEO is the Law" poster.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [email protected].