Join NN Digital Hub as ITIL Process Specialist!
As an ITIL Business Process Specialist (Process Management) you are responsible for managing the incident, problem, change and configuration processes execution. A primary focus area will be to lead the response efforts to major incidents and facilitate root cause identification. You will also be responsible for managing change advisory boards and influence CMDB health.
What is waiting for you
Strong understanding of ITIL processes and best practices
Excellent communication and organization skills
Affinity with ITIL processes and are strong communicators
Availability to work on-call as part of a team (willing to work in a 7 x 24 standby grid)
Experience working with cross-functional teams to resolve incidents (Networking)
Ability to work in a fast-paced, high-pressure environment
What skills and knowledge should you posses
Strong understanding of ITIL processes and best practices to ensure that incidents are managed in accordance with industry standards.
Strong problem-solving skills to identify the root cause of incidents and develop effective solutions to resolve them.
Ability to work effectively as part of a team that is working on-call to provide 24/7 support for incidents.
Excellent communication skills to facilitate communication between technical teams, management, and stakeholders during incidents.
Ability to work in a fast-paced, high-pressure environment and manage their time effectively to ensure that incidents are resolved.
Contribute to improving existing processes (Future readiness thinking).
English is a must, Dutch language would be an advantage.
You can look forward to:
Multi-cultural team - English is our uniting language
Home office, 5 weeks of vacation, and 5 annual Wellbeing days
Volunteering days to support our community
Unlimited budget for your education (hard and soft skills, Language courses)
Meal contribution, Cafeteria program, monthly home office allowance
Multisport card, partnership with various companies (Makro, Datart, Sony, Electrolux…)
iPhone, O2 Family discounts
3% employer supplemental pension monthly contribution
Employee referral bonuses to encourage the addition of great new people to the team
Amazing working space near Anděl
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What We Do
NN Group is an international financial services company, active in 11 countries, with a strong presence in a number of European countries and Japan. Our roots lie in the Netherlands, with a rich history of more than 175 years.
With our 16,000 employees, NN Group provides retirement services, pensions, insurance, banking and investments to approximately 19 million customers. NN Group includes Nationale-Nederlanden, NN, ABN AMRO Insurance, Movir, AZL, BeFrank, OHRA and Woonnu.
NN Group opened for trading on 2 July 2014 on Euronext Amsterdam under the symbol ‘NN’ after its initial public offering (IPO).
For more than 175 years, our company has merged, grown and changed, but the core of who we are has remained the same. At NN Group, we put our resources, expertise, and networks to use for the well-being of our customers, the advancement of our communities, the preservation of our planet, and for the promotion of a stable, inclusive, and sustainable economy.
Our purpose is to help people care for what matters most to them. Because what matters to them matters to us.
