Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations.
The Business Process Specialist serves as the functional process expert responsible for understanding, designing, improving, and sustaining business processes across the end-to-end product lifecycle. This role develops deep knowledge of how merchandising, planning, buying, sourcing and product development teams work together, ensuring processes are connected, efficient, and scalable.
The Business Process Specialist leads and supports process improvement initiatives – many of which span across product & additional teams – requiring strong project management, stakeholder engagement, and the ability to influence without direct authority. This role will help drive operational excellence & enable teams to execute more effectively.
Essential Duties & Responsibilities:
Functional Process Expertise
- Act as process Subject Matter Expert (SME), maintaining a deep understanding of workflows, requirements, KPIs and operational context.
- Partner with functional leaders within planning, buying, sourcing & PD to identify improvement opportunities & define future state roadmap.
- Develop and maintain functional process documentation, SOPs, and training materials.
- Utilize data analytics to drive key decisions & measure success based on aligned KPIs
Cross-Functional Collaboration & Influence
- Serve as process SME to advocate during cross-functional projects, ensuring that business requirements & impacts are understood.
- Build strong partnerships with Product teams, Supply Chain, IT, Finance, Merchandising & other relevant stakeholders.
- Facilitate meetings, lead working sessions, and manage diverse stakeholder groups to drive consensus.
Project Management
- Build and manage project plans for process improvement initiatives, including scope definition, resource planning, timelines, risks, and deliverables.
- Track progress, communicate status to stakeholders and leadership, and escalate challenges when needed.
- Coordinate cross-functional teams to achieve project goals on time and within scope.
Change Management & Adoption
- Help drive change management activities including communications, training, and support during rollout both internally & externally with vendor partners.
- Work with leaders and teams to ensure adoption of new processes and system-driven behaviors.
- Monitor post-implementation performance and drive corrective actions where necessary.
Requirements:
- Bachelors degree in Industrial Engineering, Supply Chain, Operations Management, Business, or related discipline
- 3 - 7 years experience in process improvement, operations, industrial engineering, supply chain, or relevant functional area
- Ability to rapidly understand end-to-end business processes and identify opportunities for improvement
- Retail and/or planning experience a plus
- Demonstrated experience leading cross-functional process improvement initiatives
- Strong project management skills: planning, prioritization, risk management, stakeholder communication
- Strong analytical capability & ability to understand & drive decision making based on data
- Exceptional excel skills – ability to work across different data sources & utilize complex excel formulas to analyze data
- Excellent communication & presentation skills
Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.
AI Code of Conduct
At Arhaus, we believe great hiring starts with authentic human connection. Throughout your candidate experience, you will be engaging with real recruiters, hiring managers, and interviewers who are focused on getting to know you, your experiences, skills, perspectives, and potential. We encourage candidates to use AI to support resume refinement, interview preparation, brainstorming, and communication. All application materials, assessments, and interview responses must accurately reflect your own experiences, qualifications, and capabilities. We ask that you participate in phone and virtual interviews without using AI to develop your responses. To protect the integrity of our hiring process and the confidentiality of information shared during interviews, candidates may not record, transcribe, or use AI-powered note-taking tools during interviews. We expect all candidates to participate in the hiring process with honesty and integrity. For take-home assignments or role-specific assessments where AI use is permitted, we request transparency on which specific tools were used and how the tools were used and expect an explanation of your approach, contributions, and decision-making.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Bachelor’s degree in Industrial Engineering, Supply Chain, Operations Management, Business, or a related discipline
- 3–7 years of experience in process improvement, operations, industrial engineering, supply chain, or a relevant functional area
- Ability to understand end-to-end business processes and identify improvement opportunities
- Experience leading cross-functional process improvement initiatives
- Strong project management skills, including planning, prioritization, risk management, and stakeholder communication
- Strong analytical capability and ability to drive data-based decision-making
- Advanced Excel skills, including working across data sources and using complex formulas
- Excellent communication and presentation skills
- Retail and/or planning experience
Arhaus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Arhaus and has not been reviewed or approved by Arhaus.
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Healthcare Strength — Medical, dental, and vision coverage are provided alongside company-paid life, short-term disability, and long-term disability, with HSAs/FSAs available. Wellness resources such as an onsite clinic at headquarters and an EAP broaden access to care.
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Retirement Support — A 401(k) with a company match, described with immediate vesting in company materials, underpins long-term savings.
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Wellbeing & Lifestyle Benefits — Employees can access sizeable merchandise discounts, friends-and-family events, sample sales, and wellness credits that can lower insurance costs. Headquarters amenities such as an onsite café and EV charging add convenience.
Arhaus Insights
What We Do
Arhaus offers original handcrafted designs at 70 privately owned and operated store locations in the U.S. and online at arhaus.com. Headquartered in Cleveland, Ohio, we collaborate with skilled artisans from around the world to create (and recreate) pieces that reflect many cultures, from Italy to Indonesia. The end result is an eclectic mix of designs that are exclusive to our stores and arhaus.com. Furnishing a Better World: This is the premise of the Arhaus design philosophy; it dates back to 1986 when the father and son John and Jack Reed opened the first store location in the historic Flats District downtown Cleveland and vowed never to use wood from the world’s endangered rainforests in the making of an Arhaus design. Today, nearly 50 percent the product assortment is made of recycled material—everything from glass, to metals like copper and reclaimed wood from buildings no longer standing and vessels no longer set sail. Timbers are either reclaimed or sustainably sourced. A Port City Called Arhus: The Danish port city Århus (pronounced ohr-HOOSE) inspired the name. John came across Arhus on a map and took an immediate liking. After a few minor modifications, “Arhaus” represented the warmth and luxury of the then (and now) home furnishings offered.
