Business Process Project Manager - AI Business Solutions

We at Microsoft embed business transformation at the core of global enterprises by applying AI to solve complex problems and deliver measurable value. Partnering with our most strategic and forward-looking customers, we operate at the cutting edge of AI innovation, where technology meets bold ambition. Our deep integration with engineering and product teams enables us to drive breakthrough transformations, often pioneering industry firsts as trusted customer zeros. This is a team for bold problem-solvers and forward-thinking visionaries, united by a passion for shaping the future at the forefront of AI.

Microsoft has created the Frontier Company, a new operating business built to deliver end-to-end AI transformation, embedding industry and engineering experts directly alongside customers to co-design, deploy, and continuously improve AI systems against measurable business outcomes. It is a $2.5B investment in 6,000 of the industry's best experts, and AI Business Solutions sits at its core. The distinction that defines us is simple: most AI companies deliver outputs; we deliver outcomes, measured against real business value.

As part of Microsoft Frontier Company, the AI Business Solution team helps customers maximise their investment in Microsoft Copilot, Copilot Studio, Dynamics 365, Power Platform, Azure AI services, and Microsoft Azure solutions through accelerated adoption, responsible AI use, and productive use of technologies. The Microsoft AI Business Solution team is part of a worldwide organization of exceptional people who lead and serve our customers to realise their full potential through software and services.

The Business Process Project Manager (PjM) in the Microsoft AI Business Solution leads engagement delivery under a formal Statement of Work (SOW), ensuring predictable execution while driving measurable business outcomes, customer value, and delivery excellence on time, within budget, and aligned to customer objectives.

The Project Manager is responsible for delivery excellence, engagement quality, customer satisfaction, and business value realization.

The Project Manager manages difficult situations, facilitate conflict resolution, drive communications with Microsoft and customer leadership teams, and ensure responsible AI considerations are built into the overall project governance.

The Project Manager can operationally report to a Program Manager or Director as part of a larger engagement or programme and the role requires deep project management experience in a consulting organization, broad technology knowledge, and demonstrable experience delivering AI-enabled business process solutions.

The Project Manager has to bring a good understanding how Microsoft Copilot, Copilot Studio, Dynamics 365, Power Platform, Azure AI services, and Microsoft Azure support an organization’s digital transformation, and facilitates the successful deployment of complex ERP, CRM, automation, and AI-enabled solutions across multiple business teams and physical locations.

The Project Manager will help identify, pursue, and close strategic business development opportunities while continually driving add-on business within existing accounts. To accomplish this, the Project Manager has to be effective in fostering executive-level relationships and translating business needs into technology and AI-enabled solution outcomes that can be formulated in contracts and/or statements of work.

The Project Manager is a key enabler for the success of an engagement, orchestrating Microsoft architects, consultants, offshore resources, partners, and specialists across functional, technical, data, security, and AI disciplines. They manage the complete lifecycle of large and complex projects and demonstrate passion for customers through professionalism and excellence in all aspects of the customer experience.

1. Eextensive years hands-on project management experience with large-scale enterprise, global ERP, CRM, automation, or AI-enabled business process solutions (such as Dynamics, Power Platform, Oracle, SAP, Salesforce.com, or similar) in multiple industries.
2. Hands-on experience with customer engagement solutions and / or ERP solutions (e.g., Microsoft Dynamics, SAP, or comparable enterprise platforms).
3. Agile project delivery experience.
4. Strong inbound and outbound, executive and senior stakeholder management, with proven risk, scope, planning, and communication management and the ability to operate effectively in ambiguous situations.
5. Excellent proficiency in English and Dutch, and valid work permit and residency in the Netherlands.

Preferred qualifications

• AI-enabled delivery experience or a demonstrated ability to leverage AI in project delivery, paired with a strong learning mindset.
• Familiarity with Microsoft Copilot, Copilot Studio, Power Platform, Dynamics 365 AI capabilities, or Azure AI services.
• Experience gained in a software vendor or comparable transformation/consulting environment.
• PMI PMP certification or equivalent certification

Consulting Project Management IC5 - The typical base pay range for this role across Netherlands is € 86,300.00 - € 151,600.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/netherlands-corporate-pay.html

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.