NJM's Personal Lines Business Process Operations Team is seeking a Business Process Operations Analyst II.
BPOA II is responsible for supporting strategic business initiatives, managing, and optimizing business processes, and ensuring the effective operationalization of new processes and technology solutions. This role acts as a bridge between business users, solution owners, and technology teams, facilitating change, driving process improvements, and supporting both technology and non-technology operations.
Essential Duties and Responsibilities: Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties. Regular and predictable onsite attendance is an essential function of the job.
Support Strategic Plan, Leadership, and Core Competencies
- Contribute to the execution of the strategic plan and key initiatives.
- Facilitate discussions with business owners to set annual priorities and clarify initiative goals.
- Advise Solution Owners to ensure business processes align with operational objectives and customer experience standards.
- Promote cross-departmental collaboration and manage change effectively.
- Continuously enhance knowledge of business processes, products, and industry trends.
- Demonstrate ownership, and a growth mindset.
Business Process Management
- Maintain business process documentation and associated KPIs/SLAs.
- Assess process challenges, analyze deficiencies, and propose improvements (BPIs).
- Maintain and prioritize a backlog of BPIs and support implementation of process changes.
Support Business and/or Technology Operations and/or Non-Technology Operations
- Provide ongoing support to business users for process execution and technology adoption.
- Triage and resolve end-user support requests, especially during new launches or onboarding.
- Manage production support and incident management, including communication and escalation.
- Coordinate with vendors, IT, and other departments during incidents.
- Support departmental operations such as newsletters, town halls, compliance, and onboarding.
- Facilitate departmental budget development and ongoing forecast updates.
Support Operationalization of New Process/Tech Solutions
- Ensure seamless transition of new technology initiatives from Strategic Alignment & Execution (SA&E) and IT to business users.
- Lead change management and rollout efforts for new products and process enhancements.
- Support training teams in rolling out changes.
- Assess and communicate impacts of new launches or updates to business operations.
- Coordinate with other business units to evaluate cross-functional impacts and provide recommendations.
Required Qualifications: Knowledge, skills & abilities, experience, minimum & desired education, certification and/or license requirements.
- Minimum 3 – 6 years’ experience in understanding and analyzing insurance business processes.
- Demonstrate a strong work-ethic through ownership and accountability, taking pride in deliverables, managing priorities effectively, and supporting teams’ interests.
- Basic ability to determine the root cause of problems and create solutions that resolve these problems.
- Strong verbal, written, and interpersonal communication skills.
- Ability to collaborate with diverse multi-function teams.
- Embracing a growth mindset by learning new tools, products, and business processes.
- High School Diploma or GED equivalent required.
Preferred Qualifications:
- Bachelor’s degree preferred.
- Property & Casualty Insurance experience preferred.
- Ability to learn quickly in a demanding environment and adapt to change.
- Passion to challenge the current state and embrace change.
- Knowledge of Insurance products and certifications from The Institutes is a plus.
Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.
NJM reserves the right at any time to amend, add or delete any aspect of the job description for this position based on business needs.
Compensation: Salary is commensurate with experience and credentials.
Pay Range: $73,427-$92,670Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.
Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.
Skills Required
- 3-6 years experience understanding and analyzing insurance business processes
- High School Diploma or GED equivalent
- Demonstrated ownership, accountability, and strong work ethic
- Basic root cause analysis and problem-solving ability
- Strong verbal, written, and interpersonal communication skills
- Ability to collaborate with diverse multi-function teams
- Embrace a growth mindset and learn new tools, products, and processes
- Bachelor's degree
- Property & Casualty insurance experience
- Knowledge of insurance products and certifications from The Institutes
- Ability to learn quickly and adapt to change
- Passion to challenge current state and embrace change
NJM Insurance Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NJM Insurance Group and has not been reviewed or approved by NJM Insurance Group.
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Retirement Support — Retirement benefits include a 401(k) match with additional company contributions, materially boosting total compensation. This component is presented as a core element of the total rewards offering.
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Healthcare Strength — Health coverage offers multiple medical plan options plus dental and vision, complemented by company-paid basic life insurance and disability protection. Wellness resources and assistance programs further support overall health needs.
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Leave & Time Off Breadth — Time off includes a first-year PTO allotment paired with paid/floating holidays and state-based paid sick leave. Paid parental leave references and adoption assistance indicate breadth for various family situations.
NJM Insurance Group Insights
What We Do
NJM is among the Mid-Atlantic's leading property and casualty insurers. Founded in 1913, NJM's mission is to provide value-based insurance solutions to its policyholders with the highest levels of service, integrity, and financial stewardship. The Company operates in a mutual fashion for the exclusive benefit of its policyholders. Headquartered in West Trenton, NJ, with offices in Hammonton and Parsippany, NJM employs nearly 2,500 workers. - 2019-2023 Forbes Best In-state Employer (Ranked #11 out of 89 NJ employers in 2023) - 2018, 2019, 2020, 2021, certified by J.D. Power for providing "An Outstanding Auto Claims Experience" for personal lines customers* - 2018, 2019, & 2020 Clearsurance Customers’ Choice Top Ranked Insurance Companies - 2021 American Heart Association Gold Level Workplace Health Achievement - 2020 American Heart Association Silver Level Workplace Health Achievement - 2019 Forbes Best Mid-size Employers in the country *J.D. Power Auto Claims Certification Program℠ recognition is based on successful completion of an audit, exceeding a customer experience benchmark through a survey of recent claims servicing interactions, and a Financial Strength rating. For more information, visit jdpower.com.
