Business Process Manager

MEET THE TEAM
The Product Operations Business Process team drives the design, governance, and continuous improvement of business processes across Product Lifecycle Management (PLM), product data, and business intelligence domains. This team plays a crucial role in enhancing lifecycle execution, data quality, and operational visibility, directly supporting cross-functional partners such as Engineering, Manufacturing, Supply Chain, Quality, and Product Management. Comprised of experienced professionals with deep expertise in PLM and data governance, the team fosters a collaborative and innovative environment focused on scalable process solutions. What’s exciting about this team is its impact on enabling stronger decision-making through trusted data and operational insights, while leading modernization initiatives that transform how product operations function globally.

YOUR IMPACT
Lead the design, simplification, and continuous improvement of business processes to strengthen product lifecycle execution and data governance. Partner with cross-functional teams to align processes and improve operational consistency, enabling better decision-making through enhanced reporting and analytics. Drive governance improvements across product master data, engineering change management, and lifecycle operations to ensure compliance and audit readiness. Define business requirements for KPIs, dashboards, and reporting frameworks that increase visibility into process health and operational performance. Champion change management and adoption of new processes and tools to modernize workflows and improve scalability.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in business, Engineering, Supply Chain, Operations, Data Analytics, or related field
• 8+ years of experience in Product Operations, Business Process Management, PLM, Product Data Management, BI, Data Operations, Program Management, or related functions
• Experience supporting PLM, product data, BOM, engineering change, and lifecycle governance processes in a complex enterprise environment
• Experience partnering with cross-functional business and technical teams to define and implement scalable process solutions
• Experience with KPI development, dashboarding, reporting requirements, and operational performance management

PREFERRED QUALIFICATIONS

• Experience with enterprise PLM platforms such as Agile PLM, Team Center PLM, Oracle Cloud PLM, Windchill, or similar tools
• Experience with ERP, quality, regulatory, and reporting platform integrations
• Familiarity with business intelligence and analytics tools such as Tableau, Power BI, Snowflake, enterprise data warehouse platforms, or similar solutions
• Experience with workflow automation, process transformation, or systems modernization initiatives
• Experience in a global technology, hardware, manufacturing, or regulated environment

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.  Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.