Business Process Documentation Analyst

Trident Trust is a leading independent provider of corporate, trust and fund services to the financial services sector worldwide, employing over 1,100 staff across a global footprint that spans Africa, the Americas, Asia, the Caribbean, Europe and the Middle East. Client focused and service oriented, we only employ individuals who are professionally minded, committed and able to demonstrate good interpersonal skills.

THE ROLE 

We are seeking an experienced Business Process Documentation Analyst to join our team in Panama.

 
KEY RESPONSABILITIES 

• Policy & Procedure Management
  • Draft, edit, and update policies and procedures to align with organizational standards and regulatory requirements across the Region.
  • Collaborate with department heads and subject matter experts to ensure accuracy and clarity of content.
  • Maintain consistency in tone, flow, format, and compliance across all documentation.
• Stakeholder Engagement
  • Act as the primary point of contact for policy and procedure-related queries.
  • Facilitate reviews and approvals by coordinating with relevant stakeholders as needed.
  • Communicate updates and changes effectively across offices.
• SharePoint Administration
  • Act as the primary resource for managing the regional SharePoint document library.
  • Ensure proper document categorization, version control, and user access permissions.
  • Assist with queries related to document storage and retrieval.
• Governance & Compliance
  • Monitor and enforce adherence to document control standards.
  • Support audits by providing accurate and up-to-date documentation.
• Continuous Improvement
  • Identify opportunities to streamline documentation processes.
  • Implement best practices for document lifecycle management.

SKILLS AND KNOWLEDGE

• Proven experience in technical writing, preferably in policy and procedure development and strong knowledge of SharePoint administration
• Native English speaker. If English is not their first language (preferable) then the standard of English as a second language will need to be excellent
• Excellent written communication skills with attention to detail.
• Ability to work independently and manage multiple projects simultaneously.
• Compliance/governance knowledge would be very valuable.
• Process mapping experience in corporate environments.

In addition to the above essential duties and responsibilities, this role includes other duties as assigned. This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties. This job description does not constitute a written or implied contract of employment.

COMPENSATION
An attractive compensation package will be based upon the successful candidate’s relevant experience and overall suitability of the position.

CAREER DEVELOPMENT AND TRAINING 
The successful candidate will benefit from an excellent career growth opportunity working with a multi-jurisdictional player in the financial services sector. Trident offers employees the opportunity to enhance their technical knowledge and experience through both on-the-job and formal training programs.

HOW TO APPLY 
Applications, which will be treated in the strictest of confidence, should include a full resume in English.  

EQUAL EMPLOYMENT OPPORTUNITY
Trident Trust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.