Summit provides independent insurance agents and their clients with market-leading workers’ comp insurance and elite customer service. We’re growing and currently serve more than 7,000 independent agents and 31,000 policyholders across the South, Midwest, and Mid-Atlantic.
Our strength comes from a single-minded focus on workers’ comp and a commitment to long-term customer relationships. Summit is who you turn to when you need a specialist who not only knows workers’ comp but also gets to know your business and your priorities.
Our field team members are located in every state in which we operate.
Summit is a member of the Great American Insurance Group where our highest goal is for all employees to feel included, respected, and empowered to perform at their best.
Essential Job Functions and Responsibilities
- Conducts thorough assessments of existing business processes and interdependences with business polices, and procedures. Develops new processes as required to meet business objectives.
- Utilizes data-driven analysis to identify inefficiencies, sub-optimal customer/user experience, bottlenecks, and areas for enhancement.
- Aligns new business processes with existing ones and ensures scalability.
- Conducts thorough testing of business process designs to calibrate accuracy and efficiency.
- Collaborates with business stakeholders to develop actionable improvement plans.
- Leverages system functionalities and technologies to support business objectives.
- Establishes key performance indicators to measure business process effectiveness. Tracks and reports on progress.
- Addresses any resistance to change and coordinates change management including training/support during process transitions. Facilitates the adoption of new business policies and processes across the organization.
- May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports.
- Performs other duties as assigned.
- Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in-office days are Tuesday–Thursday, with the fourth day determined by business needs.
- This position can be located in any of our three offices: Lakeland, FL, Gainesville, GA or Baton Rouge, LA.
- #LI-Hybrid
Job Requirements
Education: Bachelor’s degree in Business, Information Technology, Computer Science, Engineering, or a related field.Experience: Generally, a minimum of 10 years of Business Process improvement experience. Prior Insurance experience preferred. Completion of or continuing progress toward a professional process improvement designation preferred, such as Lean, Six Sigma, or Lean Six Sigma.Scope of Job/Qualifications: Demonstrated proficiency in process mapping, data analysis, and project management. Responsible for complex process analysis, design and simulation, requiring a high degree of creativity and latitude. Works to assist with small projects or portions of large, complex projects.Maintains knowledge of industry trends, best practices, and benchmarks and incorporates relevant insights into process improvement initiatives. Requires a high level of understanding of the organization's business and technology operations. Strong analytical skills with the ability to gather and analyze data to drive decision-making.Company:
SCI Summit Consulting, LLCBenefits:
We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.
Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.
*Excludes seasonal employees and interns.
Skills Required
- Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or related field
- Minimum of 10 years of business process improvement experience
- Proficiency in process mapping, data analysis, and project management
- Authorized to work in the United States without current or future visa sponsorship
- Ability to work on-site four days per week (hybrid schedule: core in-office days Tue-Thu)
- Prior insurance experience
- Completion of or progress toward a process improvement designation (Lean, Six Sigma, Lean Six Sigma)
- Knowledge of industry trends, benchmarks, and best practices in process improvement
Great American Insurance Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Great American Insurance Group and has not been reviewed or approved by Great American Insurance Group.
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Leave & Time Off Breadth — PTO, paid holidays, and paid parental leave are positioned as generous from the first year. These time‑off provisions are seen as core strengths of the total package.
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Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision options supported by HSA and FSA programs. Wellness resources such as EAP access, fitness facilities or reimbursements, and instructor‑led classes broaden the offering.
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Retirement Support — Immediate 401(k) eligibility with a competitive company match and potential discretionary retirement contributions support long‑term savings. An employee stock purchase option and various discounts further reinforce financial benefits.
Great American Insurance Group Insights
What We Do
Based in Cincinnati, Ohio, the operations of Great American Insurance Group are engaged primarily in property and casualty insurance, focusing on specialty commercial products for businesses. We have more than 30 specialty property and casualty insurance businesses, and in 2021, approximately 50% of our gross written premium in our property and casualty operations was generated by business units with a Top 10 market ranking. Great American Insurance Company has received an "A" (Excellent) or higher rating from the AM Best Company for more than 110 years (most recent rating evaluation of "A+" (Superior) affirmed December 3, 2021). The members of Great American Insurance Group are subsidiaries of American Financial Group, Inc. (AFG), also based in Cincinnati, Ohio.
