Do you want to join a dynamic group that contributes to the overall success of process improvement within the organization? Join NJM Insurance Group’s West Trenton Medical Claims Services (MCS) as a Business Process Associate. This role supports business process improvement initiatives within the unit and requires expertise in PIP, Workers’ Compensation, and/or General Claims. The ideal candidate will be a Subject Matter Expert (SME) with a comprehensive understanding of existing processes and the ability to identify, design, and implement improvements.
Job Responsibilities:
- Triage BPU Support Tracker, record production issues, and collaborate with IT/Production Support/external vendors for resolution.
- Provide updates to impacted departments regarding production issues and workaround processes.
- Understand departmental processes and technology solutions to identify business workarounds.
- Analyze process improvement suggestions, determine impacts, and collaborate with departments to implement improvements.
- Work collaboratively within cross-functional teams.
- Participate in root cause analysis to identify process or solution deficiencies.
- Analyze and solve problems and communicate process or solution improvements.
- Apply business analytics, analysis, and process improvement methodologies.
- Create and maintain department process flows (e.g., Visio diagrams) and ensure documentation completeness.
Required Qualifications and Experience:
- Strong decision-making and time management skills.
- Excellent verbal and written communication skills.
- Solid analytical, problem-solving, and organizational skills.
- Team player with the ability to work collaboratively.
- Understanding of business analysis and process improvement methodologies.
- Ability to function in a fast-paced environment and adapt quickly to changing needs.
- Self-starter with the ability to self-educate using available resources and manage multiple tasks and projects.
- Insurance industry knowledge, preferably in Workers’ Compensation, Personal Injury Protection (PIP), and/or General Claims.
- Some travel to NJM’s Hammonton and Parsippany locations (less than 10%).
- Proficiency in MS Office, including Word, Excel, PowerPoint, and Visio.
Preferred:
- Knowledge in systems such as ClaimCenter, OnBase, AgilePoint, Inspire, and DecisionPoint.
- Experience with Agile methodologies.
The salary range for this role is $49,800 - $62,800. Compensation is commensurate with experience and credentials.
Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.
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What We Do
NJM is among the Mid-Atlantic's leading property and casualty insurers. Founded in 1913, NJM's mission is to provide value-based insurance solutions to its policyholders with the highest levels of service, integrity, and financial stewardship. The Company operates in a mutual fashion for the exclusive benefit of its policyholders. Headquartered in West Trenton, NJ, with offices in Hammonton and Parsippany, NJM employs nearly 2,500 workers.
- 2019-2023 Forbes Best In-state Employer (Ranked #11 out of 89 NJ employers in 2023)
- 2018, 2019, 2020, 2021, certified by J.D. Power for providing "An Outstanding Auto Claims Experience" for personal lines customers*
- 2018, 2019, & 2020 Clearsurance Customers’ Choice Top Ranked Insurance Companies
- 2021 American Heart Association Gold Level Workplace Health Achievement
- 2020 American Heart Association Silver Level Workplace Health Achievement
- 2019 Forbes Best Mid-size Employers in the country
*J.D. Power Auto Claims Certification Program℠ recognition is based on successful completion of an audit, exceeding a customer experience benchmark through a survey of recent claims servicing interactions, and a Financial Strength rating. For more information, visit jdpower.com.
