Business Process Associate - Mandarin (Manila)

We’re looking for a Business Process Associate - Mandarin to join our team at MBPS. In this role you are responsible for processing, analyzing, and completing financial and non-financial transactions within pre-set service turn-around-time with quality standards. The job purpose is to ensure that the processors can meet individual and team goals in line with the Service Level Agreement (SLA).

Key Responsibilities:

• Responsible for data entry of transactions with utmost attention to quality and quantity

• Ensure completeness of all submitted documents and obtain missing information and invoices from medical providers as necessary

• Process and capture information to system according to established methods and procedures

• Perform thorough checking for every case and eliminate financial errors

• Render overtime work on a daily basis during high volume week

Required Qualifications:

• Bachelor's Degree holders are welcome to apply, no prior experience is required

• High proficiency in Mandarin is required, in both reading and writing

• Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)

Preferred Qualifications: 

• Experience in medical adjudication, claims processing, data entry, and back-office support

• Proficiency in Microsoft Office applications (Word, PowerPoint, Excel)

When you join our team: 

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see. 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].