The Role
Processes and reviews client information according to standard procedures, identifies and reconciles adjustments or variances, prepares reports, manages documentation, routes tasks, resolves inquiries, and escalates issues when needed. The role requires accurate file management, confidentiality, strong communication, attention to detail, and administrative support for insurance claims-related business processes.
Summary Generated by Built In
Responsible for ensuring proper processing of information from first line of process to identify and reconcile possible adjustments.
Responsibilities- Information Review
- Processes client information by adheres to the standard operating procedures (SOP) and turnaround time set forth
- Reviews and identifies if there are adjustments and variances to reconcile
- Summarizes information to prepare necessary reports
- Liaises with other processors to reconcile any issues regarding client information
- Business Process Support
- Resolves issues and other inquiries regarding matters of work in a customer-oriented approach
- Ensures proper file management for all client systems by accurate and complete documentation
- Routes tasks to appropriate processors by utilizing internal systems
- Refers matters beyond limits of authority and expertise to immediate superior for direction
- Upholds the Crawford Code of Conduct by protecting the confidentiality of information
- Performs variety of administrative duties and other related tasks from time to time as assigned to contribute to other business processes
- Non-clinical staff may not conduct any activities that require interpretation of clinical information, including but not limited to, the choosing of a set of criteria to use for handling a request for healthcare services or treatments.
- Bachelor’s Degree or equivalent professional experience in lieu of a degree
- At least two (2) years working experience in a claims or insurance management services.
- Proficient typing skills.
- Good communication skills.
- Proficient in word processing and spreadsheet softwares.
- Analytical skills - Identify and evaluate information.
- Ability to multi-task, prioritize and manage time effectively.
- Keen attention to details in order to produce quality output.
- Maintains high degree of professionalism and confidentiality.
- Interpersonal skills - Able to work independently and as a team member.
Skills Required
- Bachelor's degree or equivalent professional experience in lieu of a degree
- At least two years of experience working in claims or insurance management services
- Proficient typing skills
- Good communication skills
- Proficiency in word processing and spreadsheet software
- Analytical skills to identify and evaluate information
- Ability to multitask, prioritize, and manage time effectively
- Keen attention to detail
- Professionalism and confidentiality
- Ability to work independently and as a team member
Crawford & Company Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Crawford & Company and has not been reviewed or approved by Crawford & Company.
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Flexible Benefits — Feedback suggests role-dependent perks like company cars, remote options, and tuition assistance add practical value, especially for field adjusters. These flexible elements are highlighted as meaningful in certain positions.
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Retirement Support — Feedback suggests a 401(k) with company match and an ESPP provide solid financial planning options. These programs are consistently referenced as part of a comprehensive package.
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Healthcare Strength — Feedback suggests medical, dental, vision, and mental-health support are broadly available. These core plans are viewed as standard but reliable inclusions.
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The Company
What We Do
Based in Atlanta, GA Crawford & Company(R) (www.crawco.com) is the world's largest publicly listed independent provider of claims management and outsourcing solutions to carriers, brokers and corporates, with an expansive global network serving clients in more than 70 countries. The company’s shares are traded on the NYSE under the symbols CRD-A and CRD-B.
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