The Role
Performs accurate data entry into automated systems per SOPs, verifies and corrects data, routes processes, answers work queries, completes administrative tasks, and protects confidential information. Refers clinical or out-of-scope issues to supervisors.
Summary Generated by Built In
Responsible for providing accurate data entry necessary to the needs of the organization and its clients.
Responsibilities- Data Entry
- Encodes information into various automated systems by adhering to Crawford's standard operating procedure (SOP) with regards to data entry
- Checks data initially entered for accuracy and completeness
- Communicates with concerned person/s to request additional information or to confirm for corrections if necessary
- Complies with the given turnaround time to accomplish the entry of information into the system
- Business Process Support
- Routes certain processes to other Business Process Associates if needed or as assigned
- Responds to any queries regarding matters of work in a customer-oriented approach
- Refers matters beyond limits of authority and expertise to immediate superior for direction
- Upholds the Crawford Code of Conduct by protecting the confidentiality of information
- Performs variety of administrative duties and other related tasks from time to time as assigned to contribute to other business processes
- Non-clinical staff may not conduct any activities that require interpretation of clinical information, including but not limited to, the choosing of a set of criteria to use for handling a request for healthcare services or treatments.
- Bachelor's degree in any related course.
- Zero to one (1) year of data entry, administrative and/or database management work experience.
- Proficient typing skills.
- Good communication skills.
- Proficient in word processing and spreadsheet softwares.
- Ability to multi-task, prioritize and manage time effectively.
- Keen attention to details in order to produce quality output.
- Maintains high degree of professionalism and confidentiality.
- Interpersonal skills - Able to work independently and as a team member.
Skills Required
- Bachelor's degree in any related course
- Zero to one (1) year of data entry, administrative and/or database management work experience
- Proficient typing skills
- Good communication skills
- Proficient in word processing and spreadsheet softwares
- Ability to multi-task, prioritize and manage time effectively
- Keen attention to details to produce quality output
- Maintains high degree of professionalism and confidentiality
- Interpersonal skills - able to work independently and as a team member
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The Company
What We Do
Based in Atlanta, GA Crawford & Company(R) (www.crawco.com) is the world's largest publicly listed independent provider of claims management and outsourcing solutions to carriers, brokers and corporates, with an expansive global network serving clients in more than 70 countries. The company’s shares are traded on the NYSE under the symbols CRD-A and CRD-B.
