Business Process Analyst

Hiring: Business Process Analyst

I’m Roman Dlir, Head of Telia Global Services Lithuania, and I’m currently looking for a Business Analyst to join my team of professionals in Vilnius. As a Business Process Analyst, you will be a part of a team devoted to end-to-end process excellence across the organization by leading process optimization, standardization, nearshoring transitions, and consolidated automation/AI initiatives, ensuring efficient, scalable, and well-documented operations. It combines hands-on process analysis and project management with strong stakeholder consulting to identify bottlenecks, quantify benefits, and deliver measurable improvements in cost, quality, risk, and service continuity.

What you’ll do:

• Map and analyze E2E processes (as-is/to-be) to identify bottlenecks, waste, and risks.
• Proactively identify and prioritize opportunities for simplification, standardization, transformation, and automation.
• Oversee the development, deployment, and maintenance of automated solutions aligned with business goals.
• Monitor and report on key performance indicators (KPIs), ROI, and value delivered by automation initiatives.
• Collaborate with stakeholders across departments (e.g., Finance, HR, IT, etc.) to gather requirements and ensure successful adoption.
• Facilitate process workshops and improvement sprints.
• Together with business stakeholders develop documentation, governance frameworks, and best practices for process improvements and automation, ensuring compliance with company standards.
• Support process transitions, transformations, and automation initiatives at Telia competency hub - Telia Global Services Lithuania.

What will help you thrive in this role:

The suitable candidate is a proactive, strategic and analytical professional with a strong focus on continuous improvements and data-driven solutions. Strong stakeholder management, a structured approach, and solid problem-solving skills are also key attributes for the role.

• Experience in business process improvement (process analysis and management, operational excellence, automation, or digital transformation) in a corporate or international environment.
• Strong end-to-end process analysis, mapping (BPMN) and optimization skills, with a Lean mindset (bottlenecks, waste, root-cause analysis).
• Ability to identify and drive optimization and automation opportunities.
• Strong stakeholder management, interviewing, facilitation, and project management skills.
• Good understanding of HRIS / ERP-enabled processes.
• Knowledge of Lean, Six Sigma, or similar methodologies (certification is a plus).
• Fluent English (written and spoken, B2+).
• Experience with automation tools is a plus.

Join us to shape smarter living for people, businesses, and the planet

At Telia, we’re a team of 15 000 colleagues across the Nordics and Baltics, passionate about technology and connectivity. As a Top Employer and Sustainability Leader, we drive change with large-scale, impactful projects while building a sustainable, inclusive world.

Here, you can grow your skills, lead meaningful projects, and thrive in a supportive, diverse environment. Whether you’re taking your first step or your next, Telia is a place to grow, belong, and make a real impact.

What we offer:

At Telia, we care about your well-being, growth, and sense of belonging:

• Additional health insurance and pension plans
• Workation: work from anywhere in the EU for up to 30 days per year
• Extra vacation days based on tenure (up to 5 additional days)
• Discounts on Telia services, including free home internet
• Partner offers and discounts (SPA, cafes, events)
• Telia Kids Club: summer camps for employees’ children
• Company-supported sports activities (yoga, basketball, running)
• Internal training, leadership programs and job shadowing to explore new roles
• Free on-site charging stations for electric vehicles – available for both work-related and personal use.
• …and more.

​Monthly salary range for this position – 3250-3910Eur (gross) plus annual bonus, depending on results achieved.  

Ready to make better happen?

We look forward to receiving your application by 6/02/2026. Please note that we might close the position earlier if we find the right candidate, so don’t wait too long to apply!

If you’re selected for the next stage, you’ll be contacted by the Talent Acquisition Partner Background and reference checks will be part of the process.

Equal opportunities:

At Telia, we recognize talent by professional skills and growth potential. We champion diversity, ensuring every individual’s needs are met, regardless of disability, gender, age, nationality, sexual orientation, or social status. Together, we’re dedicated to fostering an inclusive work environment where your uniqueness is our strength.

Join us and let’s make better happen - together!

More about our culture: www.telia.lt/karjera