Business Process Analyst

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

As the Business Process Analyst for Seller Experience, you will develop, implement, and optimize tools that enhance budget management, execution efficiency, and operational excellence. Experience using Airtable is required for this role. In collaboration with the Chief of Staff, you will identify and develop operational tools. You will create reporting that provides insight into capacity and resource allocation. Your work will enable the organization to make data-driven decisions, streamline workflows, and drive continuous improvement at scale. You will aid in organizational messaging through presentations and contribute to culture efforts. 

What you will accomplish:

Tooling Management:

• Build and enhance the suite of planning and operational tools used by the team to drive efficiency, execution, and decision-making across teams.

• Identify gaps in existing solutions and propose tools to improve operational workflows within the Seller Experience organization.

• Design and implement automation to reduce manual work, enhance reporting, and streamline operational processes

• Stay ahead of industry trends to introduce innovative tools and automation that drive efficiency and visibility.

Communication & Culture:

• Lead the operationalization of recurring meetings (planning, coordination, data management)

• Manage recognition awards program and identify opportunities for improvement

• Drive consistent messaging about important meetings and touchpoints to Seller Experience Organization

• Create compelling and contextually appropriate presentations and videos for audiences inside and outside the organization

Cross-Functional Collaboration & Enablement:

• Partner with engineering, product, people team, operations, and finance partners to align tools with needs.

• Evangelize tools across the organization, ensuring high adoption rates through training, enablement, and ongoing support.

• Identify opportunities for process improvement and change

What you will bring: 

• 5+ years experience across either product management, operations, and/or program management, with a strong focus on tools and systems

• Experience using Airtable is mandatory for this role

• Understanding of product development lifecycles, including ideation, design, development, testing, and deployment.

• Experience working closely with multidisciplinary teams and various leadership levels to ensure that solutions align with all department needs.

• Experience working with IT procurement teams, finance, and vendors as part of the overall tools management process

The base pay range for this position is expected in the range below:

$70,000 - $120,700

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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