About HUB24
At HUB24, we’re rethinking the way wealth management works, combining platform, technology and data to create better outcomes for financial professionals and their clients.
Our purpose is simple: Empower better financial futures, together.
What sets us apart is how we work. We back bold thinking, move with pace, and turn ideas into action. You’ll have the opportunity to make a real impact across your team, the business, and for the clients we support every day.
HUB24 Limited is an ASX-listed company (ASX: HUB) and part of the ASX100. We have over 1,100 employees across Australia, with offices in Sydney, Melbourne, Brisbane, Perth and the Gold Coast.
Why you’ll enjoy working here
We create an environment where you can do your best work and see the impact of it.
- Work with smart, collaborative people who get things done.
- Your ideas won’t sit in a backlog, they’ll be heard, tested and actioned.
- Grow your career your way, with support to learn, stretch and explore new opportunities.
We also offer benefits to support you inside and outside of work:
- Genuinely flexible and hybrid ways of working.
- Employee Share Scheme.
- Additional leave and wellbeing support.
- Enhanced parental leave and support through different life stages.
- Everyday benefits, including discounts and financial wellbeing support.
Why this is an exciting opportunity
We’re looking for a Business Process Analyst (6-month fixed term contract) to help drive smarter, more efficient ways of working across HUB24’s Business Operations. You’ll build a strong understanding of our operational processes, identify opportunities for improvement, and work with teams across Operations, Product, IT, Legal, Compliance and Finance to deliver meaningful change.
From process analysis and business requirements through to user acceptance testing and implementation, you’ll play a hands-on role in initiatives that improve operational efficiency and create better experiences for our advisers and clients.
What you’ll be doing
- Analyse existing business processes and systems to identify issues and opportunities for improvement
- Facilitate workshops to gather business requirements, data and stakeholder insights
- Develop clear business requirements, recommendations, backlog items and acceptance criteria
- Create and maintain high-quality process maps, procedures and supporting documentation
- Coordinate process improvement initiatives across Operations, Product and IT
- Lead user acceptance testing, impact assessments and implementation activities
- Support operational readiness, training and change communications
- Identify and manage operational risks, dependencies and compliance requirements
- Build trusted relationships with internal stakeholders and external service providers
What you bring
You don’t need to tick every box, but experience in the below will set you up for success.
Experience & Skills
- 1 to 3 years’ experience as a Business Analyst or in a similar role
- Experience supporting business processes and operational functions within financial services
- Knowledge of contemporary business analysis methods, tools and techniques
- An understanding of project delivery lifecycles, governance and Agile methodologies such as Scrum
- Strong written and verbal communication skills
- The ability to influence stakeholders, facilitate discussions and communicate recommendations clearly
- A proactive, solutions-focused mindset with the ability to prioritise, navigate ambiguity and work effectively under pressure
- A genuine passion for continuous improvement and delivering better client outcomes
Our process
We aim to keep the process simple and respectful of your time:
- You’ll receive an acknowledgement after applying.
- Our Talent team will review your application and keep you updated.
- If shortlisted, we’ll connect to learn more about you.
- Interviews may be virtual or in person.
- You’ll receive an outcome and feedback.
If you need any adjustments, please let us know - we’re here to support you.
Our commitment
We’re committed to building an inclusive environment where everyone feels valued and supported to do their best work. We welcome applications from people of all backgrounds, identities and experiences.
Agencies, we work with a panel of preferred suppliers and are not accepting any unsolicited CVs.
Skills Required
- 1 to 3 years of experience as a Business Analyst or in a similar role
- Experience supporting business processes and operational functions within financial services
- Knowledge of contemporary business analysis methods, tools, and techniques
- Understanding of project delivery lifecycles, governance, and Agile methodologies such as Scrum
- Strong written and verbal communication skills
- Ability to influence stakeholders, facilitate discussions, and communicate recommendations clearly
- Proactive, solutions-focused mindset with the ability to prioritize, navigate ambiguity, and work effectively under pressure
- Passion for continuous improvement and delivering better client outcomes
What We Do
HUB24 Group (ASX:HUB) leads the wealth industry as the best provider of integrated platform, technology and data solutions, and we’re not done yet. At HUB24, we believe in the value of advice and by collaborating with the industry and leveraging our technology and data expertise, we’re helping to solve key challenges to enable the delivery of accessible financial advice, and empower better financial futures for more Australians. Our solutions include Australia’s best platform HUB24, leading SMSF software Class, and myprosperity’s innovative client portal technology. Recognised by advisers and the industry as Australia’s best platform, HUB24 leverages data and technology to deliver choice, flexibility, efficiencies and value for advisers and their clients. We’re committed to continued investment in innovation that delivers, making the complex simple and enabling advisers to empower better financial futures for more Australians. As a leading provider of SMSF software, Class, together with NowInfinity, delivers trust accounting, portfolio management, legal documentation and corporate compliance solutions that transform the way finance professionals do business. We champion automation, simplicity and connectively to drive business profitability and enhanced client experience. myprosperity is a leading provider of client portals for accountants and financial advisers, enabling streamlined service delivery and increased productivity for their business and enhanced customer experience for their clients. We make it easier for Australians to share, communicate and collaborate with their financial professional across all aspects of their financial lives.
