Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.
Who We're Looking For
General Summary:
The Syniverse Global Services team is seeking a Business Process Advisor.
Syniverse’s expertise and history make it the world’s leading mobile enabler. Syniverse empowers companies to deliver enhanced, reliable mobile experiences with any mobile user – anytime, anywhere. The company’s product groups address the areas of connectivity, messaging, mobile marketing, roaming, partner management, and fraud and revenue assurance, and they are centered on the concept of cloud-based real-time intelligence.
In this role, you will report into the Director of Global Services. The role requires an individual with good consulting, analytical, and problem-solving abilities.
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Some of What You'll Do
Duties and Responsibilities:
• Partner with Operations, Product and Sales to develop assessments of customer processes, evaluating their effectiveness. Specifically, these will focus on customers’ Strategic Mobile Engagement and Mobile Messaging Campaigns.
• Work with customers to understand their measures of success and identify areas for improvement.
• Provide recommendations for optimizing these processes for our customers
• Maintain strong knowledge of industry products, services, and technologies, understanding their application to Syniverse products and services.
• Research industry data and best practices – apply understanding to assessments and solutions
Job Requirements:
• Bachelor’s degree, preferably in Business, Marketing, Finance or other relevant field.
• 4+ years of consulting, process, mobile, and/or analyst experience.
• Strong communication skills (written and verbal); strong customer communication and interpersonal skills.
• Strong analytical and problem resolution skills.
• Strong control and follow-up skills.
• Ability to quickly develop effective working relationships with internal and external contacts at all levels.
• Knowledge of mobile technology, digital marketing experience preferred.
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Why You Should Join Us
Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.
At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.
Know someone at Syniverse?
Be sure to have them submit you as a referral prior to applying for this position.
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What We Do
Syniverse is the world’s most connected company, revolutionizing how businesses connect, engage, and exchange with their customers. For decades, we’ve delivered the innovative software and services that transform mobile experiences and power the planet. Our secure global network reaches almost every person and device on Earth. Our communications platform is industry-recognized as the best of its kind. And each year, we process over $35 billion in transactions, revolutionizing how goods and services are exchanged. Which is why the most recognizable brands — nearly every mobile communications provider, the largest global banks, the world’s biggest tech companies, and thousands more — rely on us to shape their future.
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