Description and Requirements
Open to other locations as well as Bridgewater, NJ
The Business Procedures Consultant II will play an integral role in operational builds and day-to-day administration of our dental quality programs and wellness initiatives that impact the global dental business. This role will be instrumental in continuing to develop, grow and expand our quality programs as MetLife continues to differentiate itself in the industry.
Success in this role requires strong organizational skills and the ability to communicate effectively. The Business Procedures Consultant II is responsible for. You'll collaborate closely with the Senior Business Consultant II and Manager Business Consultant in an environment where every contribution is respected, and every perspective is heard. This position will report to the AVP of Quality Management and Clinical Oversight.
Key Responsibilities
1.
o ED outreach - automated letter notification process
o Patient Care Review - provider automated letter notification process
o Intake emails charting (checklist completion)
o Logistics manager
assignment of work to evaluators
high-detail process management (send, receive, initiate required actions)
o Patient Care Review outcomes - provider automated letter notification
o Cadre business processes - contracts, payments for work rendered processes
o other skills as relevant to OAC requested by project manager - documentation, metrics, enhancement implementation
o Run necessary wellness files and aggregate requested data points
o Lead outreach efforts as instructed by program lead (work with operations, manage target list, proof mailings)
o Measure outreach effectiveness as defined by program manager
o Present data to clients as needed in stewardships
o Update citations annually - bi-annually on existing education pieces/library
o Manage product and legal review processes
o Partner with internal Global comms MetLife.com team to make needed updates on web
o Update Highpoint and Oral Health Library as necessary
o Format print pieces as necessary with updated info, branding guidelines and legal #s.
o Publish new articles, subjects as requested by Oral Health programs manager and/or Dental leadership
o Manage data file request process
o Manage data file intake and routing to completion (product, reporting, network)
o ED outreach - automated provider letter notification process
o Outreach effort to authors for guide updating, follow-up and adherence to timeframe schedules
o Processing invoices/forms
o Compiling utilization data for guide reviews
• 2-4 years of relevant work experience
• Excellent organizational, interpersonal and communication skills, both written and verbal
• Strong problem-solving skills and attention to detail
• Ability to work independently and manage time effectively to meet client and project deadlines
• Suggested experience in dental industry.
• Knowledge of insurance company operations
• Skills in Excel and PowerPoint
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible. Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected] . This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
The salary range for applicants for this position is $71,000-95,000.
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$71,000-95,000
What the Team is Saying
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What We Do
Named one of Fortune’s “World’s Most Admired Companies,” MetLife is leading the global transformation of an industry we’ve defined for more than 150 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife’s building a workforce of diverse and empowered voices that all belong. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
