Description and Requirements
Lead the effort to ensure base compensation in paid on time and with quality to brokers, general agents, and third-party entities. Supports compensation initiatives for new products and new compensation programs. Focus on continuous improvement and simplification, and risk reduction, while developing, implementing, and revising procedures, processes, and initiatives.
Job Location: M ust be commutable distance to MetLife Office in one or the four locations only - Tampa, FL, Aurora IL, Charlotte NC, or Bridgewater NJ
Key Responsibilities:
- Analyze and responds to broker inquiries and support their basic compensation reporting needs.
- Defines and develops new processes to simplify or expand compensation processing that will gain the larger team additional capacity.
- Created and/or updates procedures for processes that he or she leads.
- Builds and maintains key relationships within Sales Comp Admin and Technology partners.
- Inspires trust, teamwork, and positive relationships within the team and with all external partners.
- Performs analysis of payments.
Essential Business Experience and Technical Skills:
- Thrives in a fast-paced environment that is different every day.
- Excellent organizational, interpersonal, and communication skills (both written and verbal),
- Ability to prioritize multiple tasks, Accountability, initiative and high level of ownership, strong customer service skills which include empathy and patience, positive attitude, active listening skills, ability to deliver with a sense of urgency and meet deadlines.
- Strong analytical and critical thinking skills.
- Strong working knowledge of the Group Benefits business and Group Broker compensation, commissions.
- Strong collaboration and teamwork skills, comfortable working autonomously, enjoys continuously learning and building new business and technical skills.
- Strong interpersonal skills needed to manage and work with many different personalities and styles.
- Mastery of written, verbal and email communication skills are required and critical to effectively communicate with clients, producers, and internal business partners.
Technical Skills
Working knowledge of Group Benefits compensation systems, Cognos reporting, Intermediate to advanced knowledge of Excel (i.e., Strong Pivot Table Skills, V-Lookups. etc.). Working knowledge of MS Word, PowerPoint, Outlook, SharePoint, Teams.
Preferred Experience and Education:
5-6 years in Group Compensation or other part of Group implementation, sales support, service, or other related Group experience
Working Environment:
Occasionally, deadlines can be intense and having a keen attention to detail is critical to maintaining workflow and project timelines.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
Top Skills
What the Team is Saying
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What We Do
Named one of Fortune’s “World’s Most Admired Companies,” MetLife is leading the global transformation of an industry we’ve defined for more than 150 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife’s building a workforce of diverse and empowered voices that all belong. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
