Business Platform Analyst

Are you passionate about digital platforms, business innovation, and stakeholder collaboration? Do you enjoy connecting business needs with technology solutions and working with people across different countries and functions?

Join us in Genoa as a Business Platform Analyst, where you’ll contribute to the evolution of Costa’s B2B commercial ecosystem, supporting Travel Agencies, Contact Centers, and Distribution Partners around the world through innovative digital platforms and continuous improvement initiatives.

Live your ambition. Drive digital excellence

We are looking for a Business Platform Analyst to join our Sales Excellence team at Costa’s Headquarters in Genoa, Italy.

In this role, you will help shape the future of Costa's commercial platforms, acting as the bridge between international markets, commercial stakeholders, IT teams and external partners. You will support the evolution of strategic platforms such as Costa Extra, Web Affiliation solutions, and the future Common Reservation System, ensuring they effectively support business growth and deliver value to our trade partners.

This is a unique opportunity for a digitally curious and business-oriented professional who enjoys working with both people and technology. You will gain exposure to international markets, collaborate with diverse stakeholders, and contribute to major digital transformation initiatives within Costa's global commercial organization.

Business Requirement Management & Market Engagement

You will work closely with Sales Managers, Trade Marketing teams, Contact Center representatives, and stakeholders across multiple international markets to collect, understand, and prioritize business needs. Acting as a trusted partner, you will identify opportunities for platform improvement and help transform market requirements into actionable solutions.

Digital Platforms Evolution & Continuous Improvement

You will support the evolution of Costa's key commercial platforms, including Costa Extra, our B2B portal for Travel Agencies, Web Affiliation solutions enabling API-based integrations with distribution partners, and the future Common Reservation System, which will support the evolution of the booking experience across Trade and Customer Center channels.

Business & IT Collaboration

You will act as a key link between business and technical teams, translating commercial needs into functional requirements and ensuring mutual understanding across stakeholders. Working closely with IT teams and external vendors, you will support the implementation of new features and the successful delivery of platform enhancements.

User Experience & Commercial Effectiveness

You will contribute to improving the user journey across Costa's digital commercial ecosystem. Leveraging a user-centric mindset, you will help evaluate opportunities to optimize navigation, usability, content presentation, and the overall effectiveness of digital interactions, ensuring commercial offers are communicated clearly and effectively.

Partner Integrations & Web Affiliation

You will support the management and evolution of relationships with digital distribution partners and affiliate platforms that connect with Costa through APIs and integrated digital solutions. Collaborating with commercial and technical stakeholders, you will help assess opportunities, coordinate requirements, and support implementation activities.

Project Coordination & Transformation Initiatives

You will participate in strategic transformation projects, including the evolution of Costa's future Common Reservation System. Supporting project planning, testing activities, stakeholder alignment, and follow-up actions, you will help ensure successful delivery and business adoption of new solutions.

What makes you unique

• Master's Degree in Economics, Management Engineering, Computer Engineering, Information Systems, Business Administration, or related fields. 
• 1-2 years of experience in Business Analysis, Digital Platforms, Sales Operations, Project Coordination, CRM, Digital Transformation, or similar areas. 
• Ability to connect business and technology, acting as a trusted partner to commercial stakeholders and a key interface with IT teams to drive platform evolution and business value. 
• Strong communication, stakeholder management and relationship-building skills, with the ability to collaborate effectively across international and cross-functional teams. 
• Analytical mindset, problem-solving attitude and proactive approach, combined with a strong focus on continuous improvement and business impact. 
• Interest in digital platforms, customer experience and technology-enabled business processes. 
• Fluent in English and Italian. Availability for occasional international travel.
• Advanced Excel and PowerPoint skills. Knowledge of Power BI, CRM platforms, APIs or Agile methodologies is a plus. 

What we offer

Your Journey with Us
At Costa, we make your onboarding experience smooth and welcoming, with flexible smart working policy.

Benefits That Matter
Enjoy daily meal vouchers, exclusive discounts, and access to our Wellbeing@Costa platform for sports, travel, and cultural perks.

Lifestyle & Family Care
Celebrate life’s milestones with special gifts, enjoy discounts on cruises and onboard services, and benefit from convenient solutions like Amazon Hub Lockers in our Genoa offices.

Growth & Engagement
We invest in your development through tailored learning programs, volunteering opportunities, and wellbeing initiatives. Our loyalty program and community events make Costa not just a workplace but a place to belong.

Your employment

fixed-term, full-time, hybrid. 

CBA: "Unico dell'industria armatoriale, sezione 15 per il Personale di Terra". 

Salary range: 30.000 - 34.000 € based on skills and professional experience and individual incentive scheme. 

Who we are

Our community brings together individuals from different parts of the world, fostering connections and collaboration across cultures, enriched by different perspectives and experiences. We are here to bring happiness and provide unforgettable memories and experiences to our guests.

Costa belongs to the Carnival Corporation & plc Group, the largest cruise company in the world. We are the only Italian cruise company flying the Italian flag, sailing the world’s seas for more than 75 years, offering our guests a unique experience on board and on land.

We are united by a shared passion: to drive success and live our ambition. Whether on board or shoreside, we bring energy, creativity, and a spirit of adventure to everything we do. 

Start your journey with us

During the interview, all stages of the selection process will be explained to you. If you want to learn more, visit the following website: https://career.costacrociere.it/shoreside/#journey

Onboard your journey with us and explore your potential.

#Costa #LI-Hybrid