Responsibilities
Map and prioritize operational pain points across all business functions in Ecuador (commercial, onboarding, merchant support, internal ops) through structured process audits and stakeholder interviews, maintaining a living roadmap of automation and AI opportunities ranked by impact and feasibility.
Design and build production-ready AI-augmented workflows, including LLM-based document processing, intelligent routing, AI agents for repetitive decision-making tasks, and OCR pipelines, using platforms such as Make, n8n, or equivalent, integrated with AI providers (OpenAI, Gemini, Anthropic, or others).
Build and maintain end-to-end process automations across the business (onboarding flows, internal approvals, data validation, reporting pipelines, support request routing) using no-code/low-code tools and APIs, eliminating manual handoffs and improving reliability at scale.
Collaborate with commercial, operations, and support teams to deeply understand their workflows, co-design solutions with them, and drive adoption, translating operational needs into working automations, not just proposals.
Develop and maintain operational dashboards and process performance reports (cycle times, SLA compliance, error rates, conversion) that give leadership real-time visibility and enable data-driven decisions.
Evaluate and implement new AI tools, integrations, and automation platforms as the landscape evolves, staying current on what's possible and proactively bringing relevant innovations to the team.
Document all automations and AI workflows clearly, establish reliability and monitoring practices, and measure the impact of every initiative, presenting results to leadership and iterating based on outcomes.
Requirements
Education: Bachelor's degree in Industrial Engineering, Business Administration, Systems Engineering, or a related field.
Experience: At least 2–3 years of hands-on experience building process automations in a business or operations context, using platforms such as Make, n8n, Zapier, or equivalent. Must have real production examples to show. Experience in fintech, retail-tech, or a high-growth startup is a strong plus.
Technical Skills: Hands-on proficiency with at least one automation platform (Make, N8N, or equivalent) and a CRM tool (Zoho CRM or similar). Comfortable with data tools including Google Sheets and a BI or dashboarding platform (Hex, Looker, Tableau, or similar).
Language: Fluent Spanish (native or equivalent) and intermediate to advanced English
Specialized Knowledge: Proven ability to independently lead a process improvement cycle from end to end: diagnosing the problem, designing the solution, building or coordinating implementation, and measuring results.
Benefits
- 100% Company-funded health insurance for employee and immediate family members.
- Life insurance
- Dental plan
- Phone finance, headphone benefit, home office equipment allowance and wellness perks
- Individual retirement plan 3%
- 20 days of vacations
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
- Catered lunches
Skills Required
- Bachelor's degree in Industrial Engineering, Business Administration, Systems Engineering, or related field
- 2-3 years hands-on experience building process automations in a business or operations context with production examples
- Hands-on proficiency with at least one automation platform (Make, n8n, Zapier, or equivalent)
- Experience with a CRM tool (Zoho CRM or similar)
- Comfortable with Google Sheets and a BI/dashboarding platform (Hex, Looker, Tableau, or similar)
- Experience designing LLM-based document processing, OCR pipelines, intelligent routing, and AI agents/integrations
- Fluent Spanish (native or equivalent) and intermediate to advanced English
- Proven ability to independently lead a process improvement cycle end-to-end (diagnose, design, implement, measure)
- Experience in fintech, retail-tech, or high-growth startups
PayJoy Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PayJoy and has not been reviewed or approved by PayJoy.
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Fair & Transparent Compensation — Pay is considered market‑aligned for senior U.S. technical roles, and public salary bands help candidates benchmark and align expectations. Feedback suggests this transparency supports confidence that offers are competitive for role and location.
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Healthcare Strength — Company‑paid basic medical, dental, vision, life, and disability coverage is emphasized as a standout element versus many startups. Feedback suggests this reduces out‑of‑pocket burden and strengthens the core benefits foundation.
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Parental & Family Support — Paid parental leave and flexible hours are highlighted alongside dedicated time off. Feedback suggests these family‑oriented policies enhance the perceived completeness of the package.
PayJoy Insights
What We Do
PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile security technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being. Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, Colombia, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to the next billion emerging consumers.
