The Role
Lead regional driver acquisition and engagement operations: manage and train agent teams, optimize the driver funnel and KPIs, design incentive programs, manage partnerships, oversee CRM and communications, support city launches with on-the-ground recruitment, and collaborate cross-functionally to improve performance.
Summary Generated by Built In
We are expanding our Ride-Hailing Department and we're looking for a Business Operations Specialist to be responsible for managing our driver operations process in their given region.
Key Responsibilities
Organize and Optimize Engagement Processes
- Coordinate strategies to attract, activate, reactivate, and retain drivers
- Lead initiatives to maximize driver lifecycle value, from first contact to long-term engagement
Lead and Motivate the Team
- Lead and manage a team of agents focused on driver engagement
- Conduct training sessions to develop key skills for user acquisition and activation
- Foster a motivating and high-performance team environment
Manage KPIs and Funnel Efficiency
- Monitor and optimize the entire driver funnel: from app installation to completing successful orders
- Track and improve territory KPIs
- Design and execute action plans to improve key metrics
Implement Motivational Programs
- Create and execute incentive programs to boost agent and driver performance
- Share performance feedback and insights to encourage continuous improvement
Support Activation & Reactivation Strategies
- Assist in launching, adapting, and enhancing strategies for driver activation/reactivation
- Manage third-party partnerships to increase the number of new drivers onboarded
Monitor CRM & Communication Quality
- Oversee call scripts and AI-driven communication tools
- Continuously test and refine communication approaches for optimal user experience
- Ensure all touchpoints deliver high-quality interactions
Execute City Launches
- Travel within the country to support on-the-ground efforts for new city launches
- Organize and lead local driver recruitment campaigns
Market Monitoring & Cross-Functional Collaboration
- Stay on top of competitor activity (bonuses, offers, etc.)
- Ensure seamless cross-functional communication with internal stakeholders to align strategies and priorities
Skills, Knowledge & Expertise
- Advanced English proficiency: Both written and verbal communication skills are required
- Strong understanding of the sales funnel and how it applies to driver acquisition
- Proven customer relationship management skills, particularly in managing large-scale recruitment efforts
- Experience in sales or recruitment, with a focus on meeting targets and performance optimization
- Intermediate or Advanced Excel skills, with the ability to analyze data, create reports, and track KPIs
- Availability for business travel to manage recruitment activities across different regions
- Degree in Business Administration, Marketing, or a related field (either in progress or completed)
- Sales team management experience is highly desirable, particularly in recruitment or acquisition environments
- Strong analytical and problem-solving skills to address challenges in driver recruitment and recommend improvements
- Adaptability and flexibility in a fast-paced environment with evolving recruitment demands and market conditions
- Knowledge of local transportation regulations and market trends would be a plus
Job Benefits
- Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries
- Develop your professional skills with access to mentoring, career consulting, and learning programs
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects
- Work alongside people who take initiative, speak openly, and challenge themselves to grow
- Improve your language skills through co-financed courses and internal speaking clubs
Final benefits may vary depending on the location
About
inDrive is a global tech company on a mission to challenge injustice through fair choices. We started in 2012 in the coldest city on Earth, when a group of friends created a way for people to agree on fair ride prices. That idea grew into one of the world’s top ride-hailing apps, now with 400M installs across 48 countries.Today, we offer more than rides: from freight and delivery to intercity travel and financial services, all designed to put people first. We are committed to having a positive impact on people’s lives both through our core business, which supports local communities via a fair pricing model; and through the work of our impact programs. Ready to ignite your inner drive?
Skills Required
- Advanced English proficiency (written and verbal)
- Strong understanding of the sales funnel and driver acquisition
- Proven customer relationship management (CRM) skills
- Experience in sales or recruitment with target-driven performance
- Intermediate or Advanced Excel skills (data analysis, reporting, KPI tracking)
- Availability for business travel to support regional recruitment and city launches
- Degree in Business Administration, Marketing, or related field (in progress or completed)
- Sales team management experience (recruitment/acquisition environments)
- Strong analytical and problem-solving skills
- Adaptability and flexibility in a fast-paced environment
- Knowledge of local transportation regulations and market trends
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The Company
What We Do
inDrive is a global IT and transportation platform inDrive is one of the world’s fastest growing online ride-hailing services. Its services are available in over 749 cities in 46 countries throughout the world. The Company’s app has been downloaded over 150 million times. inDrive offers other services, including intercity transportation, freight and cargo services, as well as delivery services in different markets of operations. inDrive is based in Mountain View, California, and operates regional hubs in the Americas, Asia, the Middle East, Africa and the countries of the CIS, and employs over 2,000 people. In early 2021, inDrive achieved unicorn status after closing a $140m investment round with Insight Partners, General Catalyst, and Bond Capital, which valued the company at $1.23 billion.
