At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
The Business Operations Specialist sits at the center of Wolt Israel’s customer support department, connecting both operations, analytics, and execution.
In this role, you act as a key driver of cross-functional initiatives within the support organization, operational planning, and performance management, ensuring that strategic priorities are translated into actionable plans and measurable outcomes. Working closely with the Head of Support and senior leadership, you help shape the department's direction through data-driven insights, project ownership, executive reporting, and organizational alignment.
The role combines business understanding, analytical thinking, and stakeholder management, supporting both day-to-day execution and long-term planning.
What you'll be doing (Key Responsibilities & Scope)
Day-to-day in this role you'll:- Own recurring business reviews and executive reporting, including weekly, monthly, quarterly, and annual performance reviews, ensuring clear follow-up on actions and decisions
- Analyze operational performance, identify trends, risks, and opportunities, and translate findings into actionable recommendations.
- Build and maintain strategic planning materials, including quarterly reviews, annual planning, and roadmap initiatives. הייתי כותבת במקום Support annual planning, quarterly reviews, and roadmap initiatives by building planning materials, tracking progress, and helping drive execution.
- Manage department-wide operational routines, leadership forums, offsites, and organizational events.
- Track strategic initiatives, milestones, and deliverables across multiple stakeholders and teams, ensuring visibility, accountability, and follow-through.
- Partner with local and global teams to ensure alignment on key projects, KPIs, and operational priorities.
- Support organizational communication by preparing updates, presentations, leadership materials, and company-wide content.
Our humble expectations
- 1-3 years of experience in project operations / business operations, PMO, or similar roles requiring strong organizational skills and stakeholder management
- Experience working in a global environment and collaborating with international stakeholders is required, as this role regularly partners with global teams and participates in global leadership forums.
- Strong analytical skills and ability to turn data into meaningful business insights.
- Excellent organizational skills with the ability to manage multiple priorities simultaneously.
- Strong stakeholder management and communication skills across different seniority levels.
- Ability to operate independently, drive initiatives forward, and create structure in complex environments.
- High attention to details while maintaining a strong strategic perspective.
- Excellent written and verbal communication skills in both Hebrew and English.
- Comfortable working in a fast-paced, constantly evolving environment.
What do we offer?
- High ownership and visibility across one of Wolt Israel’s largest organizations.
- Exposure to executive decision-making and strategic planning processes.
- The chance to influence customer experience, operational performance, and organizational effectiveness at scale.
- A collaborative, fast-moving environment where ideas quickly become reality.
Next Steps
If this sounds like an opportunity you'd enjoy, we'd love to hear from you. Apply today and we'll be in touch if there's a potential match.
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Skills Required
- 1-3 years of experience in project operations, business operations, PMO, or similar roles
- Experience working in a global environment and collaborating with international stakeholders
- Strong analytical skills and ability to turn data into meaningful business insights
- Excellent organizational skills and ability to manage multiple priorities simultaneously
- Strong stakeholder management and communication skills across different seniority levels
- Ability to operate independently, drive initiatives forward, and create structure in complex environments
- High attention to detail while maintaining a strong strategic perspective
- Excellent written and verbal communication skills in both Hebrew and English
- Comfortable working in a fast-paced, constantly evolving environment
Wolt Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wolt and has not been reviewed or approved by Wolt.
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Equity Value & Accessibility — Corporate postings highlight equity as part of the compensation package, offering ownership potential alongside salary and benefits. Mentions of stock in certain locations indicate accessible participation beyond base pay.
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Leave & Time Off Breadth — Job materials describe generous vacation allowances and strong time‑off policies in several markets. A global parental‑leave policy with top‑ups beyond statutory levels is also cited.
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Wellbeing & Lifestyle Benefits — Materials describe wellness support such as an Employee Assistance Program, fitness or sports perks, and product credits or discounts. Country‑specific allowances and perk platforms add practical lifestyle value in some locations.
Wolt Insights
What We Do
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.
