Business Operations Project Manager

Help us turn growth goals into real, usable capabilities for our teams. In this role, you will lead end-to-end delivery of technology tools that expand capacity, streamline workflows, and improve onboarding and reporting. You will work across business, engineering, data, and operations to execute launches that people actually adopt. Your impact will be measured through outcomes—delivery, usage, and tangible business results.

As a Project Manager in Business Operations (Operations and Technology pillar), you lead cross-functional delivery of technology capabilities that help us scale and grow. You partner with product and business stakeholders to shape clear requirements, then guide teams through planning, governance, release, and adoption. You help us stay aligned, remove blockers, and deliver improvements such as workflow tools, internal platforms, client onboarding enhancements, analytics, automation, and self-service features. You will join a collaborative team where we value transparency, follow-through, and measurable impact.

Job responsibilities

• Lead cross-functional technology projects from initiation through launch, including scope, work breakdown, milestones, timelines, and resourcing
• Execute delivery using Agile, Scrum, or hybrid methods by facilitating planning, standups, demos, and retrospectives
• Maintain delivery plans and ensure sprint and release readiness through consistent tracking and follow-up
• Own project governance by managing risks, assumptions, issues, and dependencies logs; decision logs; and status reporting
• Communicate clear updates, executive summaries, and tradeoffs to stakeholders and leaders
• Manage dependencies across engineering, data, operations, and procurement or vendor partners (when applicable) to keep delivery coordinated
• Identify risks and bottlenecks early, propose mitigation options, and escalate with clear recommendations
• Coordinate release planning, including rollout strategy, communications, training readiness, and post-launch validation
• Lead adoption and change management with business leads through enablement materials, office hours, feedback loops, and usage monitoring
• Track outcomes tied to growth goals (for example cycle time reduction, onboarding throughput, and capacity unlocked)
• Synthesize post-launch user feedback to prioritize enhancements and inform future phases

Required qualifications, capabilities, and skills

• 2 years of experience leading technology projects, product delivery, business analysis, or project coordination in a cross-functional environment
• Demonstrated ability to own end-to-end delivery, including scope definition, delivery planning, dependency management, and on-time releases
• Hands-on experience working with Agile delivery teams (Scrum or Kanban) and using tools such as Jira or Azure DevOps and Confluence or SharePoint
• Strong written and verbal communication skills, including presenting status, risks, and tradeoffs to senior stakeholders
• Proven organizational skills with the ability to manage multiple initiatives simultaneously and resolve issues to closure
• Ability to translate business growth goals into clear requirements and measurable success metrics (for example epics, user stories, acceptance criteria, and non-functional requirements)
• Proficiency in Microsoft Excel and PowerPoint, including PivotTables
• Experience delivering internal tools or platforms that enable scaling (for example sales enablement, client onboarding, workflow automation, customer relationship management enhancements, capacity management, or analytics)
• Working knowledge of the software development life cycle, release management, environments, and user acceptance testing practices
• Experience working in regulated environments and partnering with risk, controls, and information security stakeholders

Preferred qualifications, capabilities and skills

• Experience supporting structured change management and adoption for internal tools (training, communications, and usage measurement)
• Experience coordinating delivery across data and analytics initiatives (dashboards, reporting, or automation)
• Familiarity with vendor coordination or procurement processes for technology delivery (when applicable)
• Project management or Agile certification (for example PMP, PRINCE2, or Certified ScrumMaster)
• Experience improving client onboarding processes or onboarding-related tooling within a business operations setting

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.