Business Operations Manager

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

• Oversee the development, implementation, and maintenance of Enterprise Service Management (ESM) applications. ServiceNow and Atlassian
• Collaborate with management to establish the business needs of ESM
• Lead and mentor a team of Technical experts and Business Analysts, fostering a culture of innovation, collaboration, and continuous improvement.
• Stakeholder and supplier relationship management 
• Develop project plans, timelines, and budgets
• Facilitate collaboration between various internal departments
• Maintain close collaboration with Scrum Master
• Analyze and refine operational processes related to the services, aiming to enhance user experience, optimize workflows, and ensure scalability.
• Identify potential risks associated with services and implement proactive measures to mitigate them, ensuring service continuity and compliance.
• Strive to establish procedures and continually improve them to attain efficiency
• Monitor the performance and capacity utilization of the services.
• Coordinate regular system maintenance, upgrades and releases
• Create and maintain process and configuration documentation for services in the portfolio

Qualifications

Required:

A bachelor’s degree is required, and a post-graduate degree or qualification is beneficial.

Experience:

A minimum of 7 years of experience in a similar role. (Including experience in managing resources, and facilitation with technical teams and stakeholders)

Proven experience as an Agile Project Manager and Scrum Master

Thorough understanding of project management techniques and methods

Excellent knowledge of Jira and Confluence; working knowledge of program/project management software

Competencies:

Outstanding leadership and organizational skills; Excellent communication skills; Excellent problem-solving and conflict management ability; Ability to prioritize and multi-task; Proven ability to manage and execute projects, Experience in drafting and supporting client proposals, consulting skills beneficial

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.