Business Operations Lead

What we do: 

The Business Operations Lead plays a critical role in maintaining continuous end user services support, providing hands-on assistance for escalated technical issues, developing staff capability, and enforcing standard operating procedures to ensure high service levels and operational resilience.

The Cash & Custody Function engages in critical operations on behalf of the Federal Reserve Bank of New York and the Federal Reserve System including the distribution of U.S. Dollar Currency to the Second District, Puerto Rico, U.S. Virgin Islands & international customers, as well as Gold Safekeeping Operations. 

Your Role as Business Operations Lead:

• Support business continuity and contingency planning for automated systems.
• Champion team growth through direct mentorship and training, fostering a culture of continuous improvement and shared accountability.
• Oversee daily operational execution, monitoring team performance and ensuring timely resolution of issues.
• Resolve escalated problems by collaborating closely with internal teams, Bank stakeholders, and vendors.
• Drive process optimization, identifying opportunities for improvement and recommending effective solutions.
• Maintain accurate documentation for all operational processes and procedures.
• Ensure compliance with security policies, regulations, and industry standards.

What We're Looking For:

• Proven leadership experience, with the ability to manage day-to-day operations, prioritize effectively, and hold a team accountable to performance standards.
• Strong communication and interpersonal skills, with the ability to set clear expectations, provide constructive feedback, and collaborate across teams and leadership levels.
• High-level customer support experience, with a track record of maintaining service excellence and resolving escalated issues with professionalism and urgency.
• Solid understanding of operational controls and compliance, ensuring processes align with SOPs, safety standards, and quality benchmarks.
• A coaching mindset, with experience training and developing team members to build capability and drive continuous improvement.
• Self-motivated and independent, with the ability to manage projects and processes with minimal supervision.
• Flexible availability, including on-call support, shift coverage, or rotating schedules as needed.

 *This role is based out of East Rutherford, NJ. Potentially moving to Warren, NJ.

To Apply: Please include resume and cover letter.

Salary Range: $111,400 - $150,000 /year

We believe in transparency at the NY Fed. This salary range reflects a variety of skills and experiences candidates may bring to the job. We pay individuals along this range based on their unique backgrounds. Whether you’re stretching into the job or are a more seasoned candidate, we aim to pay competitively for your contributions.

How We’ll Support You:   

Our programs and benefits are designed to support you through all your life stages: 

• Learning & Growing: Educational assistance, career development tools, and stretch opportunities 

• Supporting Your Family: Parental leave, adoption assistance, back-up dependent and elder care, college planning resources, and more 

• Managing Your Health: Comprehensive insurance plans, leave policies, onsite Health & Wellness Center, and onsite Fitness Center 

• Optimizing Your Finances: Pension plan, 401(k) with generous match, financial planning resources, and subsidized public transportation program 

Our Culture is deeply grounded in our Touchstone Behaviors— By working with us, you’ll have the opportunity to develop and demonstrate your ability to Communicate Authentically, Collaborate Inclusively, Drive Progress, Develop Others, and Take Ownership. These competencies shape our culture here at the Bank. They also provide a shared language for how we work together and achieve success and set clear expectations for leading with impact at every stage of your career. Learn more.    

Application Deadline: October 7, 2026

Apply now if you’re ready to join us in strengthening the U.S. economy together. Want to consider our other opportunities? Click here to see all our open roles. 

The New York Fed expects its employees to perform their duties with honesty, integrity, and impartiality, and without improper preferential treatment of any person. Learn more about our code of conduct and conflicts of interest rules.  

We value accessibility for all candidates and are happy to provide an accommodation or assistance. Please email us at [email protected] and we’ll be glad to help. Please note, this is a dedicated e-mail box designed exclusively to assist applications with accommodation requests in relation to our recruiting process. All other inquires including the status of applications will not receive a response from this e-mail box.   

This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.  

In addition, candidates must undergo an enhanced background check, comply with all applicable information handling rules, and will be tested for all controlled substances prohibited by federal law, to include marijuana, prior to hire and during employment.   

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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