Business Operations & Strategy Associate

Alternative Payments is building the financial operating system for SMBs, consolidating the disconnected tech stack that holds service-based businesses back. Starting with MSPs, we've spent five years perfecting accounts receivable, and we're now expanding into accounts payable, AI-powered analytics, and beyond. We're at an inflection point: closing the loop on money movement and laying the foundation for a platform that will reshape how service businesses operate financially.

We're growing fast, thinking big, and building a global team that wants to be part of something that lasts. We believe the best solutions come from diverse perspectives, deep collaboration, and a shared obsession with customer impact. If you're energized by real problems, real customers, and real impact, we want to hear from you!

Alternative Payments is looking for an outcome oriented Business Operations & Strategy Associate to join our rapidly growing team. The ideal candidate is a highly analytical problem solver, with critical thinking skills who can quickly understand the core drivers of the business. You will operate at the forefront of AI capabilities and tooling to develop and improve systems across core business functions. This role is part analyst, part strategist, part project manager, and part builder.

Reporting to the Chief Operating Officer you will work on complex business problems, analyzing and generating insights from data across multiple workstreams. You will plan, lead and execute operational and strategic planning initiatives that have a direct and quantifiable impact on the business

This is a hybrid role requiring candidates to be in our New York office 4x per week.

• Work cross-functionally to execute on high-impact projects and implement new processes to scale operations.

• Serve as a strategic partner, identifying issues, building models and analyzing data to make recommendations to improve financial and operational decision-making across the organization.

• Leverage AI and automation to accelerate execution, including by not limited to Claude Code, Cursor, custom-built MCPs, etc.

• Prepare regular reports and dashboards to communicate insights and recommendations to stakeholders.

• Support the leadership team in executing all operational and strategic initiatives.

• Monitor, manage and report on payment activity to create operating efficiency, optimize costs and mitigate risks

• Support the sales + customer success teams with complex challenges

• Identify inefficiencies across the organization and improve processes and / or create automations to eliminate the inefficiencies

• 2-5 years of professional experience within investment banking, private equity, or financial services

• Superior analytical, critical thinking and quantitative skills

• Intermediate knowledge of AI, prompting, key use cases and an affinity to learn about how to more deeply integrate AI into your daily workflows

• Ability to execute in ambiguous, fast paced environments under tight and unpredictable timelines and produce accurate, high quality results

• High sense of urgency, a bias for action and work ethic

• Rigorous attention to detail

• Ability to handle multiple competing projects

• Ability to work independently and be proactive

• Excellent written and verbal communication skills

• Strong problem solving and decision making skills

• Ability to work collaboratively and cross functionally within the organization

• Experience working at a high growth start up in the fintech space

• At least 2 years experience working in investment banking

• Experience leveraging Claude Code or similar AI applications

• Computer science coursework / training at some point in career

• Competitive salary tailored to your experience, skills, and expertise.

  • The total compensation range for this role is $110,000 - $140,000, plus equity. The range displayed on each job posting reflects the approximate total target compensation for the position. Within the range, individual pay is determined by factors including relevant skills, experience, education/training.

• Equity opportunities so you can share in our growth and success.

• Unlimited PTO and flexibility when you need it the most.

• Yearly learning & development stipend to help you grow and do your best work.

At Alternative Payments, you’ll do work that truly matters.

• Own your impact: Lead meaningful, high-impact projects and collaborative initiatives that are shaping the future of FinTech and redefining how businesses get paid.

• Collaborate: Work with a diverse, innovative team where every voice is heard and great ideas come from anywhere.

• Grow with us: Your career journey is top of mind. We prioritize internal growth and give you the space to shape your path based on your goals — whether that’s deepening your expertise in your domain or exploring something new.

• Thrive in a supportive culture: As a scaling start-up, there’s a lot to be done and initiative is key. We believe in shared learning, open communication, and building each other up. When one of us grows, we all do.

• Transparency & Honesty: We communicate openly and truthfully with partners, investors, and each other so everyone understands where we stand and where we’re headed.

• Resourcefulness & AI: We stay scrappy, find creative solutions, and make progress even when the path isn’t obvious. We have a bias for action and seek out the information and resources necessary to make decisions and move quickly.

• Partnership: We win and lose together. We collaborate with our partners, investors, and teammates to tackle big challenges and reach shared goals.

• Revolutionary & Boldness: We challenge conventions, take calculated risks, and build better, stronger solutions that move our business and the industry forward.

• Accountability: We take ownership of our decisions and results. We follow through on our commitments knowing our work directly impacts our partners, our team and our business.

We’re looking for candidates who are ready to step in and make an impact from day one. We know that sometimes people hold back unless they meet every requirement, but if you’re excited about the role, bring relevant experience, and are ready to contribute, we want to hear from you!

All resumes are reviewed by our small but mighty talent team. While we may use AI tools to help prioritize applications, real people are behind every resume review and hiring decision. We’re also committed to an inclusive and accessible process. If you require reasonable accommodation during the hiring process, please let us know upon being selected to interview.