Title:
Business Operations Expert - Commercial & EthicsCompany:
Ipsen Pharma (SAS)
About Ipsen:
Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology, Rare Disease and Neuroscience. Supported by nearly 100 years of development experience, with global hubs in the U.S., France and the U.K, we tackle areas of high unmet medical need through research and innovation.
Our passionate teams in more than 40 countries are focused on what matters and endeavor every day to bring medicines to patients in 88 countries. We build a workplace that champions human-centric leadership and fosters a culture of collaboration, excellence and impact. At Ipsen, every individual is empowered to be their true selves, grow and thrive alongside the company’s success. Join us on our journey towards sustainable growth, creating real impact on patients and society!
For more information, visit us at https://www.ipsen.com/ and follow our latest news on LinkedIn and Instagram.
Job Description:
Yes to owning the performance of business-critical digital platforms.
Yes to driving operational excellence across a global application landscape.
Yes to turning technology operations into measurable business value.
We are looking for an IT - Business Operations Expert for Commercial, Marketing, GPPS and Ethics Business Domains to lead the operations, governance and continuous improvement of the digital solutions supporting Ipsen's Commercial, Marketing, GPPS and Ethics functions globally.
Reporting to the Business Operations Director within Global Digital & IT Operations, you will serve as a key partner across business teams, IT stakeholders and external providers, ensuring that critical applications and services remain reliable, efficient and aligned with business priorities.
You will oversee a portfolio of global applications, driving service performance, managing strategic partners and identifying opportunities to improve processes, enhance user experience and maximise business value.
What you will doYou will lead the operational management of a global ecosystem of Commercial, Marketing, GPPS and Ethics applications, ensuring services are delivered effectively and consistently meet business expectations.
You will work closely with business stakeholders and IT teams to understand priorities, support operational needs and translate business requirements into sustainable technology solutions.
You will drive service excellence through strong governance, vendor management and continuous improvement initiatives, ensuring partners deliver against agreed service levels and performance commitments.
You will oversee application releases, service transitions and operational roadmaps while proactively identifying risks, improving system performance and enhancing business support.
You will build strong relationships across business, IT and external partners, acting as a trusted advisor and ensuring alignment between operational delivery and business objectives.
Most importantly, you will bring a business-focused mindset to technology operations, ensuring digital platforms continue to evolve, innovate and create value for users across the organisation.
What makes you successfulYou bring significant experience in IT application management, service delivery or business operations within a complex and regulated environment.
You have a strong understanding of commercial business processes and experience managing SaaS solutions, application services, vendors and outsourced service providers.
You are comfortable operating across business and technology teams, balancing operational excellence with stakeholder engagement and service improvement.
You combine strong analytical skills with a proactive mindset, using data and insights to anticipate risks, optimise performance and drive continuous improvement.
You have experience managing application lifecycles, release activities and service governance frameworks, with a focus on quality, stability and user satisfaction.
You are an effective communicator who can influence stakeholders, build trusted relationships and navigate a global matrix organisation with confidence.
Fluency in both English and French is essential.
Why join usYes to a highly visible role supporting critical global business functions.
Yes to owning the performance and evolution of a diverse portfolio of digital solutions.
Yes to working at the intersection of business operations, technology and continuous improvement.
Yes to collaborating with global stakeholders and leading technology partners.
Yes to helping shape a more efficient, innovative and business-focused digital organisation.
Skills Required
- Significant experience in IT application management, service delivery or business operations within a regulated environment
- Experience managing SaaS solutions, application services, vendors and outsourced service providers
- Strong understanding of commercial business processes
- Experience managing application lifecycles, release activities and service governance frameworks
- Strong analytical skills with a proactive mindset to anticipate risks and drive continuous improvement
- Effective communication and stakeholder influence skills for a global matrix organisation
- Fluency in English and French
Ipsen Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ipsen and has not been reviewed or approved by Ipsen.
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Healthcare Strength — Health coverage is described as comprehensive, with broad medical, dental, and vision offerings. Company materials emphasize a wide-ranging package that supports overall wellbeing.
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Retirement Support — Retirement programs are highlighted with a competitive 401(k) match and access to an employee stock purchase plan. These elements are frequently cited as strengths in the package.
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Parental & Family Support — Family support includes paid parental leave and company-provided backup child and elder care. These programs complement core benefits and add practical day-to-day value.
Ipsen Insights
What We Do
Ipsen is a French leading global mid-size biopharmaceutical company headquartered in Paris, France focusing its efforts where unmet medical needs are greatest. Ipsen develops and commercializes innovative medicines in three key therapeutic areas - Oncology, Rare Disease and Neuroscience. We have over 5000 employees worldwide and our medicines are registered in more than 100 countries, with direct commercial presence in over 30 countries. Ipsen has 4 global R&D hubs and 3 pharmaceutical development centers around the world
