HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
About Us
HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We bring together global and local brands in accommodation, transport, activities and payments, serving 300,000 hotels and 60,000 hard‑to‑reach, high‑value clients across 140 source markets. Tech-driven with a customer-first mindset, our commercial teams and talented HBX people are the heart of what makes us unique. At HBX, we believe that tech + data + people set us apart, supported by our “global approach, local touch” philosophy.
Key Responsibilities
- Manage and maintain Blackouts, EJH Blackouts and handle EJH Failures, ensuring accurate system configuration and timely resolution.
- Handle Customer Operations queries, including wrong resort issues, booking amendments and operational escalations.
- Process booking Swaps, including:
- Swaps without cost update
- Swaps including cost update
- Swaps including cost update and currency change
- Produce booking reports if Sourcing or any other internal team requires them
- Manage Internal Transfer Requests and ensure correct system setup and booking accuracy.
- Perform data management activities, including report creation, system exports and maintenance of master tracking files (e.g. Blackout Master Files, Swaps Masterfile).
- Act as point of contact for invoicing queries raised by suppliers, liaising with the BTB Audit and HTG Accounts teams.
- Implement cost updates on existing bookings as instructed by Sourcing and Finance teams.
- Support Sales Support, Supplier Messaging (Wrong Resorts queue) and Manual Booking teams with basic product configuration queries.
- Coordinate and process bulk cancellations when required, ensuring accuracy and minimal operational impact.
Skills & Experience
Essential skills:
- Strong operational mindset with high attention to detail and accuracy.
- Ability to manage multiple processes and priorities in a fast‑paced environment.
- Strong analytical and data management skills, including working with reports, trackers and system exports.
- Excellent communication skills and ability to collaborate with multiple internal stakeholders.
- Proven ability to take ownership of tasks and manage them end‑to‑end.
Desirable skills:
- Previous experience in Business Operations, Customer Operations, Sales Support or similar operational roles.
- Experience working with booking systems, mapping tools or product configuration platforms.
- Comfortable working with cross‑functional teams across Operations, Finance, Sales and Product.
At HBX Group, we believe that diversity drives innovation and makes travel a force for good.
We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Top Skills
What We Do
Hotelbeds are global leaders in the TravelTech space, connecting and empowering businesses by facilitating bridges in the ever-changing and expanding travel ecosystem. Our cloud-based technology platforms offer fast and simple access to a global network of travel products, from accommodation to ancillaries and payments, while rich data and intelligence helps to generate demand. By operating exclusively in the B2B arena, we are uniquely placed to drive growth for our partners without competing for the end customer. Our teams of 3000+ experts on the ground provide local expertise and support to boost trading even further, even in the most hard-to-reach spaces. Our unique blend of technology, data and passionate people serves as a catalyst for B2B travel players aiming to unlock their full potential.
