Business Operations Associate

Plenful is on a mission to transform healthcare operations from the inside out. Fresh off our $50M Series B and backed by Notable Capital, Bessemer Venture Partners, TQ Ventures, Susa/Kivu Ventures, and other leading investors, we’re building the category-defining AI workflow automation platform that healthcare teams rely on to operate smarter, faster, and more efficiently. Our technology empowers healthcare operators across hospital and health systems, pharmacies and payors to eliminate manual work, reduce administrative burden, and improve compliance, all while unlocking critical revenue to fund programs for their in-need patient populations.

Built by healthcare operators for healthcare operators, Plenful is driven by a deep understanding of the challenges facing today’s care teams. We’re passionate about equipping healthcare workers with world-class tools that deliver real, measurable impact, and we’re proud to serve 90+ leading health systems across the country. If you’re excited to help shape the future of healthcare, we’d love to meet you. Apply now to join our growing team.

Plenful is hiring a Business Operations Associate to help build the internal systems and processes that enable our company to scale. This is a generalist role for someone who enjoys structuring ambiguous problems, working across teams, and turning ideas into practical solutions.

Initial ownership will include:

• Managing employee-facing IT operations, including devices, software, access, vendors, and day-to-day support.

• Improving company knowledge management, including Notion structure, governance, and documentation.

• Leading high-priority cross-functional projects from problem definition through implementation.

The role reports to our Chief of Staff & VP, Business Operations and will evolve as Plenful’s needs grow.

• Identify manual, fragmented, or unclear processes and use technology, automation, and AI to make them more efficient and scalable.

• Maintain and improve Plenful’s workplace and IT systems, including tool administration, permissions, documentation, and operating processes.

• Lead cross-functional operational projects by defining problems, aligning stakeholders, managing timelines, and implementing durable solutions.

• Strengthen company knowledge management by improving Notion organization, governance, templates, and content discoverability.

• 3–5 years of experience in Business Operations, Strategy & Operations, consulting, startup operations, or a similarly cross-functional role.

• Strong systems thinking and creative problem-solving skills.

• Ability to structure ambiguous problems and independently drive work to completion.

• Strong project management, analytical, and written communication skills.

• Technical fluency and comfort learning and managing workplace tools and systems.

• High ownership, attention to detail, and willingness to combine strategic thinking with hands-on execution.

• Collaborative, low-ego approach and ability to work effectively across teams.

• High-growth technology experience preferred; healthcare or regulated-industry experience is a plus.

• 🚀 Mission-Driven, World-Class Team — Join an exceptional group of professionals aligned around a meaningful mission and committed to making an impact

• 📈 Opportunities for Growth — Strengthen your expertise through collaboration with experienced, high-performing leaders across the organization

• 🏢 Flexible Hybrid Work Environment — We're remote-first, with meaningful office presence in San Francisco and New York. R&D roles follow a hybrid model, with two days per week in our San Francisco office

• 🏥 Healthcare Coverage — Full medical, dental, and vision insurance for you and participation for your family

• 💰 401(k) with Company Match — Plenful matches 50% of your first 3% contributed

• 📊 Equity — Every full-time employee shares in our success

• 🌴 Unlimited PTO — Take the time you need, when you need it

• 🍽️ Daily Lunch Stipend — $100/week to cover your midday meals

• 💪 Wellness Stipend — $100/month to support your health and well-being

• 🚇 Commuter Benefits — $100/month for SF and NYC-based employees

• 👶 Parental Leave — Paid leave to support growing families