Business Operations Analyst

Posted Yesterday
2 Locations
In-Office or Remote
Mid level
Information Technology • Consulting
More Power. Stronger School.
The Role
Serves as a liaison between business stakeholders and technical teams by gathering requirements, documenting workflows, analyzing processes, and supporting enterprise system improvements. Collaborates on solution design, testing, deployment, user acceptance testing, documentation, training, and post-implementation support. Ensures solutions align with data governance and security standards while monitoring performance and recommending enhancements.
Summary Generated by Built In
Overview

At PowerSchool, we power education for students around the world. As the global leader in cloud-based K-12 software, we support the full education ecosystem—from the central office to the classroom to the home. Joining PowerSchool means being part of a mission-driven team that is transforming K-12 education by helping schools operate more effectively and deliver better outcomes for educators, students, and families.

Team Overview

Our Information Technology (IT) team leads all aspects of IT systems and processes across the enterprise, including data services, security, compliance, applications, automation, and end-user services. Through innovative and streamlined technology solutions, this dynamic team enables company growth​, protects data, and serves as a critical partner to all departments of PowerSchool.

Responsibilities

The Business Systems Analyst (BSA) serves as a key liaison between business stakeholders and technical teams, ensuring business needs are accurately translated into functional and system requirements. This role focuses on optimizing business processes, supporting system enhancements, and enabling effective use of enterprise systems to drive business outcomes. 

Key Responsibilities 

  • Partner with business stakeholders to elicit, analyze, and document business and functional requirements 
  • Translate business needs into clear system requirements, user stories, workflows, and acceptance criteria 
  • Analyze existing business processes and systems to identify gaps, inefficiencies, and opportunities for improvement 
  • Collaborate with architects, developers, and product owners to design, configure, and implement system solutions 
  • Support end-to-end system lifecycle activities, including planning, testing, deployment, and post-implementation support 
  • Facilitate workshops, interviews, and working sessions to align stakeholders on requirements and solution design 
  • Develop and maintain documentation and artifacts such as Business Requirements Documents (BRDs), Functional Requirements Specifications (FRS), and process maps and data flow diagrams 
  • Coordinate and support User Acceptance Testing (UAT), including test case development and defect triage 
  • Ensure solutions align with enterprise standards, data governance, and security policies 
  • Act as a change agent by supporting training, documentation, and user adoption efforts 
  • Monitor solution performance and recommend system enhancements based on business feedback and metrics 
Qualifications

Required Qualifications 

  • 2–5 years of experience as a Business Analyst, Business Systems Analyst, or in a similar role 
  • Experience with enterprise platforms such as CRM/Salesforce, ERP, HRIS, or data/reporting systems 
  • Strong experience gathering, analyzing, and documenting business and system requirements 
  • Working knowledge of SDLC, Agile, and/or SAFe methodologies 
  • Ability to translate complex technical concepts into business-friendly language (and vice versa) 
  • Strong analytical, problem-solving, and critical-thinking skills 
  • Excellent written and verbal communication skills 
  • Proven ability to manage multiple priorities and stakeholders effectively 

Preferred Qualifications

  • Familiarity with tools such as Jira, Confluence, Azure DevOps, ServiceNow, Visio, or Lucid 
  • Experience with process modeling (e.g., BPMN), data analysis, or system integrations/APIs 
  • Agile certifications (e.g., CSM, SAFe Agilist) or business analysis certifications (e.g., CBAP, CCBA) 

Core Competencies 

  • Stakeholder management 
  • Requirements elicitation and documentation 
  • Process optimization 
  • Systems thinking 
  • Data-driven decision-making 
  • Collaboration across business and technology teams 
Compensation & BenefitsCompensation & Benefits

PowerSchool offers the following benefits:

  • Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
  • Flexible Spending Accounts and Health Savings Accounts
  • Short-Term Disability and Long-Term Disability
  • Comprehensive 401(k) plan
  • Generous Parental Leave
  • Unrestricted paid time off (known as Discretionary Time Off - DTO)
  • Wellness Program, including ClassPass & Employee Assistance Program
  • Tuition Reimbursement
  • Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

The compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters.

EEO CommitmentEEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing [email protected].

Skills Required

  • 2-5 years of experience as a Business Analyst, Business Systems Analyst, or in a similar role
  • Experience with enterprise platforms such as CRM, Salesforce, ERP, HRIS, or data and reporting systems
  • Experience gathering, analyzing, and documenting business and system requirements
  • Working knowledge of SDLC, Agile, and/or SAFe methodologies
  • Ability to translate complex technical concepts into business-friendly language and vice versa
  • Strong analytical, problem-solving, and critical-thinking skills
  • Excellent written and verbal communication skills
  • Ability to manage multiple priorities and stakeholders effectively
  • Familiarity with Jira, Confluence, Azure DevOps, ServiceNow, Visio, or Lucid
  • Experience with process modeling, such as BPMN, data analysis, or system integrations and APIs
  • Agile or business analysis certifications, such as CSM, SAFe Agilist, CBAP, or CCBA

Powerschool Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Powerschool and has not been reviewed or approved by Powerschool.

  • Healthcare Strength Health coverage includes medical, dental, and vision with an HSA option and company HSA match, plus life insurance and short/long‑term disability. Wellness resources such as an Employee Assistance Program and ClassPass are also part of the package.
  • Retirement Support A 401(k) with company match is offered and highlighted across company materials and job postings. Vesting on the match is described as not immediate.
  • Leave & Time Off Breadth Discretionary Time Off (unlimited PTO) for many U.S. roles and paid holidays are emphasized, with recent postings confirming the DTO approach. Paid parental leave is also cited in company materials.

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The Company
Chennai, Tamil Nadu
3,302 Employees
Year Founded: 2008

What We Do

PowerSchool is a leading provider of cloud-based software for K-12 education in North America. Its mission is to empower educators, administrators, and families to ensure personalized education for every student journey. PowerSchool offers end-to-end product clouds that connect the central office to the classroom to the home with award-winning products including Schoology Learning and Naviance CCLR, so school districts can securely manage student data, enrollment, attendance, grades, instruction, assessments, human resources, talent, professional development, special education, data analytics and insights, communications, and college and career readiness. PowerSchool supports over 60 million students in more than 90 countries and over 18,000 customers, including more than 90 of the top 100 districts by student enrollment in the United States.

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