The CRM Operations Team is responsible for maintaining and continuously improving Salesforce to support CORE Foodservice’s sales operations. This role plays a critical part in ensuring data integrity, user adoption, reporting accuracy, and overall system effectiveness across the organization.
The ideal candidate is a result driven Salesforce Administrator who takes ownership of their work, manages priorities effectively, and follows initiatives through to completion while supporting users at all levels of the organization.
This is a remote position. Candidates must reside within the continental United States and be permanent citizens.
User Support & Enablement
Provide CRM support to users across all levels of the organization.
- Assist with:
- Call Entry
- Account Maintenance
- Opportunity Management
- Objective Management
- Dashboard and metric review
- Manage and resolve CRM Help Desk tickets in a timely manner.
- Deliver user training and develop, update, and maintain training materials.
System Administration & Configuration
- Administer Salesforce user accounts, profiles, roles, and permission sets.
- Configure and maintain Salesforce objects, fields, page layouts, record types, and validation rules.
- Evaluate, test, and implement system enhancements and configuration changes to improve functionality and user experience.
Reporting, Dashboards & Scorecards
- Generate ad hoc and recurring reports to support business needs.
- Develop and maintain Salesforce reports and dashboards.
- Own and manage performance scorecards for more than 500 Sales Associates across multiple channels, including data extraction, validation, analysis, and distribution.
Data Quality & Governance
- Ensure the accuracy, integrity, and overall quality of CRM data.
- Manage data maintenance activities, including loading, deleting, and reassigning Accounts, Objectives, New Operators, and related records.
Education:
- High School Diploma/GED
- Associate Degree
Work Experience:
- 2–4 years of hands-on Salesforce Administrator experience in a production environment
- Salesforce Certified Administrator preferred (or equivalent experience)
- Experience supporting sales teams, reporting, automation, and data integrity initiatives
- Experience providing Salesforce user support and resolving day-to-day system issues
- Ability to plan, prioritize and execute projects within deadlines
- High proficiency in Microsoft Excel
- Proficient in Microsoft Teams, Outlook, Word, and PowerPoint
- Working knowledge of Power BI, including dashboarding and reporting, preferred
- Excellent written and interpersonal communication skills
- Ability to work with cross-functional teams, including developers, to implement solutions
- Excellent analytic and problem-solving skills
- Industry experience within food brokerage, food manufacturing, or food distribution preferred
Skills Required
- 2-4 years hands-on Salesforce Administrator experience in a production environment
- Salesforce Certified Administrator or equivalent experience
- Experience supporting sales teams, reporting, automation, and data integrity initiatives
- Experience providing Salesforce user support and resolving day-to-day system issues
- Ability to plan, prioritize and execute projects within deadlines
- High proficiency in Microsoft Excel
- Proficient in Microsoft Teams, Outlook, Word, and PowerPoint
- Working knowledge of Power BI, including dashboarding and reporting
- Excellent written and interpersonal communication skills
- Ability to work with cross-functional teams, including developers, to implement solutions
- Excellent analytic and problem-solving skills
- High School Diploma/GED or Associate Degree
- Industry experience within food brokerage, food manufacturing, or food distribution
What We Do
Acosta Group fuses storied expertise, unmatched connectivity and advanced insight to accelerate brand growth – everywhere you sell. Our collective of the most trusted retail, marketing and foodservice agencies is reimagining how people connect with brands at every point in the consumer journey. Comprised of Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services and Product Connections, Acosta Group understands and anticipates evolving consumer needs, fueling accelerated performance to connect tomorrow's commerce today. The collective delivers end-to-end solutions, including headquarter sales services, omnichannel retail solutions, assisted sales and training, integrated marketing, foodservice sales enablement and culinary solutions, and the most advanced data and insights.
