Business Operations Analyst II

Company Summary
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.
Department Summary
The Manufacturing and Distribution Operations Support department supports operations at various Manufacturing and Distribution centers. The Business Operations Analyst will be responsible for conducting reviews of processes and operations within supported departments and presenting analysis of procedures, creating infrastructure diagrams, developing process requirements for new and updated work processes, and summarizing findings to supporting staff. The Business Operations Analyst will develop development requirements and track their status through completion.
Job Duties and Responsibilities
Key Responsibilities :

• Acts as a Customer Success Manager between Manufacturing and Distribution (M&D) IT and M&D Operations
• Acts as a Subject Matter Expert for process and systems for M&D Operations
• Consistently reports the progress of issues, enhancements, and projects
• Responsible for UAT, change management, and Prod validation for all supported M&D IT applications within the El Paso manufacturing site and across other M&D applications as needed
• Provides top-tier troubleshooting and issue resolution for all supported applications
• Creates and maintains various documentation on functionality within the platform
• Coordinates system changes with other IT Ops groups, and the business via CAB meetings
• Works with vendors for support issues and platform enhancements required by the business
• Communicates complex terminology in simple understandable ways to Ops team members, management, and non-technical business stakeholders
• Provides leadership, training, and mentoring to all departments throughout the enterprise on our site applications - must be able/willing to learn various systems and applications and be the SME
• Defines problem areas on various team, department, and enterprise levels and recommends changes needed to increase productivity and efficiency
• Manages product quality and implements appropriate corrective/preventive actions required to achieve product readiness and improve product capabilities
• Develops reporting to monitor usage, accuracy, and capacity utilization and prepares systemic recommendations to resolve issues

Skills, Experience and Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skills:

• Requires understanding of Lean Manufacturing
• Requires superior communication and relationship building skills
• Requires experience with Warehouse Management Systems (Manhattan SCALE)
• Ability to read, analyze, and interpret data and reports and make assumptions based on factual data
• Ability to write scope definitions, reports, and business correspondence
• Ability to effectively present information and respond to questions from groups of managers, system users, and stakeholders
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form
• Ability to interpret customer business needs and translate them into application and operational requirements
• Experience with Microsoft SQL Server and web application is preferred but not required
• Experience with Oracle is preferred but not required
• Familiarity working with Engineering, Transportation Logistics, Supply Chain Management, and Manufacturing project management teams

Preferred Qualifications:

• BS Degree in IT Systems, Computer Science, Industrial Engineering, or Communications
• MS/MBA Degree in a technical field

Salary Ranges
Compensation: $60,000.00/Year - $75,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.