Business Operations Administrator

Job Description:

What will you do?

As a Business Operation Administrator, you are part of the Media Operations team and support the smooth execution of our operational and administrative processes.

This role has a strong focus on administrative processes, structure, and operational support.

You focus on creating clarity, executing processes accurately, and supporting day-to-day operations. You work at the intersection of client delivery, finance and operations, ensuring that processes are clear, consistent and well-controlled.

You are responsible for:

• Documenting, maintaining and supporting operational processes
• Supporting a well-functioning end-to-end operation (from client onboarding to offboarding)
• Facilitating smooth campaign operations and collaboration across disciplines
• Supporting and checking financial processes such as budgets, forecasting and invoicing
• Acting as a point of contact between Finance, Client teams and Client operations
• Managing and improving workflows, procedures and documentation
• Supporting reporting, audit and compliance standards

Additionally, you play an active role in:

• Supporting daily operations, creating structure and overview
• Contributing to implementations and process improvement initiatives within operations
• Strengthening consistent and structured ways of working within the team
• Identifying inefficiencies and suggesting practical improvements
• Supporting recruitment and onboarding within the Media Operations team

What are we looking for?

You are a structured and detail-oriented professional who enjoys supporting processes and creating clarity. You work accurately, have a keen eye for detail and feel comfortable in a role where administration and operations come together.

You are proactive within your scope and contribute to a stable and well-organized operation.

You also bring:

• A completed MBO-level degree (or equivalent), preferably in business, operations, or a related field
• Experience in an operational, administrative or business support role
• Experience working with structured processes and improving ways of working
• Basic knowledge of financial processes (budgeting, forecasting, invoicing)
• Strong organizational skills and attention to detail
• Analytical mindset and affinity with data
• Experience with Excel, Teams, and PowerBI
• Good communication skills in English

What does dentsu offer?
 

• A culture of Innovation and Radical Collaboration;
• At dentsu media, we are passionate about fostering a culture of innovation, where creativity, exploration, and experimentation are encouraged. We believe that by pushing the boundaries of what's possible, we can deliver groundbreaking solutions for our clients and shape the future of media and marketing;
• Immerse yourself in a dynamic and inspiring environment where modern media solutions, innovation and radical collaboration are at the heart of everything we do;
• Not only is it an incredibly fun place to work but as part of a multinational organization there are many opportunities to advance your career within the wider business once you have proven yourself.
• Hybrid Work Model: Work from home (40%) and join us in our buzzing Amsterdam office (60%) with coffee, water views and good vibes;
• Career Path: Clear growth opportunities within a global agency network;
• People-First Culture: Be part of a diverse, supportive team that values authenticity, curiosity, and collaboration;
• Fun and Culture: At dentsu we believe in being a force for good! This includes volunteering days and offsites, to team celebrations. We believe in building strong connections while doing great work together;
• 30 paid days off per year, including 25 flexible days and 5 fixed dentsu holidays. This also includes 3 mental well-being days, as we prioritize your mental health and personal balance. Plus, you get 2 additional days off for volunteering, so you can give back to causes that matter to you.
   

And if you don’t tick every box just yet, no worries, let’s have a chat and explore how we can support your growth through learning and development.
Inclusion and Diversity
At dentsu, we strive for an inclusive and empowering workplace where everyone has equal opportunities to thrive. Where everyone is welcome and safe to bring their full authentic self to work and feel empowered to speak out.

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