Business Office Manager

Position Summary 

The Business Office Manager serves as a key operational partner within the community and is responsible for supporting business operations, employee administration, payroll processes, onboarding, compliance documentation, and overall organizational effectiveness. 

This role works closely with the Executive Director and leadership team to help ensure the community operates with professionalism, accountability, and consistency. 

The Business Office Manager supports both people and processes—creating an exceptional employee experience while maintaining the administrative systems necessary for a well-run senior living community. 

This is not simply an administrative role. 

This position requires ownership, organization, sound judgment, attention to detail, and the ability to effectively manage multiple priorities in a fast-paced environment. 

About OPS Living 

At OPS Living, our mission is simple: 

We care deeply for our team, our clients, and our community. 

We provide safe, affordable, and loving communities where seniors can thrive. Every team member contributes to creating an environment where residents feel respected, valued, and at home. 

Our core values guide how we work every day: 

• Serves Reliably – We follow through on our commitments and provide dependable support to residents and teammates.  

• Utilizes Unconventional Collaboration – We solve problems together and support one another across departments.  

• Celebrates Regularly – We recognize effort, progress, and accomplishments.  

• Enjoys the Journey – We bring positivity, gratitude, and purpose to our work. 

Key Responsibilities 

Human Resources & Employee Support 

• Coordinate and support recruiting, hiring, onboarding, and orientation processes  

• Maintain employee personnel files and required documentation  

• Assist employees with payroll, benefits, timekeeping, and HR-related questions  

• Support employee engagement, retention, and recognition initiatives  

• Ensure confidentiality of employee information and sensitive matters  

Payroll & Administrative Operations 

• Process and audit payroll-related information for accuracy  

• Review timekeeping records and assist with payroll corrections as needed  

• Maintain organized operational, employee, and compliance records  

• Support billing, accounts receivable, and other business office functions as assigned  

• Prepare reports and administrative documentation for community leadership  

Compliance & Organizational Management 

• Support compliance with company policies and applicable regulations  

• Maintain required documentation and tracking systems  

• Assist with audits, surveys, and compliance reviews  

• Ensure administrative processes are completed accurately and timely  

• Monitor deadlines and proactively follow up on outstanding items  

Leadership & Community Support 

• Partner closely with the Executive Director and department leaders  

• Help drive accountability and follow-through on operational initiatives  

• Identify potential issues and proactively communicate solutions  

• Support a positive, professional, and resident-centered culture  

• Serve as a reliable resource for employees, residents, and families  

Physical Requirements 

• Ability to sit, stand, walk, bend, and reach throughout the workday  

• Ability to lift and carry up to 25 pounds occasionally  

• Ability to operate standard office equipment, including computers, printers, telephones, and copiers  

• Ability to move throughout the community as needed to support operations  

Required Qualifications 

• High school diploma or equivalent required  

• Minimum of two years of administrative, office management, human resources, payroll, business office, or related experience  

• Proficiency with Microsoft Office, including Outlook, Word, and Excel  

• Strong organizational, communication, and time-management skills  

• Ability to handle confidential information with discretion and professionalism  

• Ability to prioritize multiple responsibilities while maintaining accuracy and attention to detail  

• Ability to work independently while collaborating effectively with leadership and team members  

Preferred Qualifications 

• Associate's or Bachelor's degree in Business Administration, Human Resources, Healthcare Administration, or related field  

• Prior experience in senior living, healthcare, long-term care, assisted living, or hospitality environments  

• Experience with HRIS, payroll, scheduling, or workforce management systems  

• Experience supporting employee onboarding, personnel administration, or payroll processes  

Success Factors 

Successful candidates typically demonstrate: 

• Strong personal accountability and follow-through  

• Professionalism under pressure  

• Exceptional organization and attention to detail  

• Sound judgment and decision-making skills  

• A solution-oriented mindset  

• Adaptability in a fast-paced environment  

• Ability to build positive relationships with employees, residents, families, and leadership  

• A genuine commitment to supporting both people and operational excellence  

Ideal Candidate Profile 

The ideal candidate is someone who naturally creates organization, follows through on commitments, communicates proactively, protects confidentiality, and takes ownership of problems before they become larger issues. 

They are equally comfortable supporting employees, partnering with leadership, managing administrative details, and helping maintain a positive culture throughout the community. 

Why Join OPS Living? 

At OPS Living, you will have the opportunity to: 

• Make a meaningful impact in people’s lives 

• Build strong community relationships 

• Grow professionally within a growing organization 

• Be part of a mission-driven culture 

• Help shape the future of our communities 

This role matters. 

The families you help will remember you during one of the most important decisions of their lives. 

Ready to Apply? 

If you are someone who leads with compassion, communicates with urgency, and takes pride in creating exceptional experiences for others, we encourage you to apply.