About Legent Health
At Legent Health, our mission is simple yet profound: “To provide first-class health care that puts YOU first.”
Our vision reflects our commitment to excellence: “Through robust physician partnerships, become a nationwide leader in compassionate, quality healthcare focused on the patient and available to everyone.”
Our values, also known as our brand pillars, define how we stay true to our identity in the healthcare industry and the communities we serve. These values are central to everything we do:
- Respect: We honor the time and trust of both patients and physicians by delivering organized, efficient services that ensure a seamless healthcare experience.
- Service: We are committed to highly personalized care for patients, their families, and the physicians who serve them, driving optimal outcomes for all.
- Leadership: We strive to be a trusted leader through innovation, clear communication, and unwavering dedication to excellence across our employees and partners.
Joining Legent Health means being part of a team that lives these principles every day, as we build a future focused on compassionate, quality care.
About the Role
Ensures all Business Office operations are functioning accurately and timely for proper generation of management reports and cash flow. Follows legal guidelines and instructions by the medical record service or Health Information Supervisor to ensure prompt completion, filing and retrieval of the medical record.
POSITION’S ESSENTIAL RESPONSIBILITIES:
- Supervision of all office functions including reception, admitting, and accounts receivable management.
- Responsible for staff adherence to all Business Office Policies and Procedures.
- Assist the Director of Revenue Cycle in all functions of Revenue Cycle.
- Holds periodic staff meetings to assure coordination of efforts.
- Conducts periodic performance reviews on all Business Office Staff.
- Monitor workload and personnel needs of Business Office.
- Trains, develops, and motivates Business Office Staff.
- Prepares and provides analysis of monthly financial and management reports.
- Monitors cash flow and assists accounting department with monthly analysis.
- Responsible for daily cash management procedures. Receives and accounts for all cash received in accordance to the facility policy.
- Disburses and ensures disbursement of cash in accordance to the facility policy.
- Reviews insurance contracts to assure accurate contractual reimbursement and collections and adherence to Business Office policies and procedures.
- Maintains good working relationships with payors.
- Maintains good working knowledge of insurance payors reimbursement.
- Communicates updates and requirements to Business Office personnel on an as needed basis.
- Maintains inventory of forms and office supplies.
- Resolves problems within department as they arise.
- Prepares analysis reports for annual outside audit.
- Responsible for verification that the backup process is maintained daily.
- Reviews all business procedures and recommends adjustments to Director of Revenue Cycle on an as needed basis and as required by regulatory standards.
- Monitors fee schedule and submits suggested changes to Director of Revenue Cycle.
- Periodically reviews computerized fee schedule and that all changes to fee schedule, once approved, have been implemented in computer system.
- Assumes any other responsibilities that may be assigned by the Director of Revenue Cycle on an as needed basis.
- Set clear goals and expectations; provide regular coaching, feedback, and performance reviews.
- Develop talent through mentoring, training, and career development initiatives.
- Promote a collaborative and engaging work environment that aligns with company values.
- Manage conflict and make timely decisions to maintain team focus and performance.
- Conduct regular one-on-one meetings, performance reviews, and development conversations.
- Approve timecards, schedules, time-off requests, and other administrative HR functions.
- Ensure compliance with company policies, labor laws, and safety regulations.
- All other duties as assigned.
POSITION REQUIREMENTS:
- Listens well and devotes full attention to patients and medical professionals alike.
- Ability to remain calm, even under the most stressful of situations.
- Communicates well, both orally and in writing.
- Able to switch priorities based upon patient need.
- Possesses a basic understanding of medical terminology and procedures.
- Ability to multi-task in a fast-paced environment.
- Ability to handle confidential information in a discreet, professional manner.
- Must be detail-orientated; accuracy is imperative.
- Ability to meet deadlines; customer focused.
- Excellent oral and written communication skills.
- Excellent organizational and analytical skills.
- Ability to process and follow-up on rush items.
- Ability to multi-task in a fast-paced environment.
- Ability to communications with leadership effectively.
- Proficient with MS Word and Excel.
EDUCATION AND EXPERIENCE REQUIREMENTS:
- Associate's or Bachelors degree in healthcare administration, business, or a related field preferred
- May substitute an Associate's degree with four (4) years of relevant experience.
- Two (2) years of Business supervisor experience.
- Minimum one-year consumer collection experience in a high call volume.
- Medical Collections experience.
- Customer Service, experience in a high call volume.
- Computer experience required in windows, spreadsheet, word processing, and EHR.
Why Join Legent Health?
Legent Health fosters an environment where team members are empowered to deliver exceptional care while growing professionally within a supportive, values-driven culture.
We Offer:
- Competitive salary and performance incentives
- Comprehensive benefits package
- Paid time off and wellness programs
- Career development and training opportunities
Equal Employment Opportunity (EEO) Statement
Legent Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected characteristic.
I-9 and E-Verify Compliance:
Employment eligibility will be verified through the U.S. Department of Homeland Security’s E-Verify system. All applicants must provide valid documentation to establish identity and authorization to work in the United States, as required by federal law.
Skills Required
- Associate's or Bachelor's degree in healthcare administration, business, or related field
- Four (4) years of relevant experience may substitute for an Associate's degree
- Two (2) years of business supervisor experience
- Minimum one-year consumer collections experience in a high call volume environment
- Medical collections experience
- Customer service experience in a high call volume environment
- Computer experience with Windows, spreadsheets, word processing, and EHR
- Proficient with Microsoft Word and Microsoft Excel
- Basic understanding of medical terminology and procedures
- Ability to handle confidential information discreetly and professionally
- Excellent oral and written communication skills
- Strong organizational and analytical skills; detail-oriented and accuracy-focused
- Ability to multi-task, prioritize, and meet deadlines in a fast-paced environment
- Ability to remain calm under stressful situations and communicate effectively with leadership
What We Do
Legent Health is a progressive healthcare system that champions patient-centric, best-in-class care. Through a partnership model with physicians, we empower our teams to deliver high-quality, personalized healthcare in orthopedics, spine care, pain management, and ear, nose, and throat. We leverage our deep expertise in managing hospitals and ambulatory surgical centers to deliver exceptional outcomes. Our goal and commitment to our communities is to redefine the patient experience and improve healthcare delivery. We partner with physicians to create state-of-the-art facilities that blend advanced technology and innovative procedures. We stand by not only being able to meet but to exceed the expectations of our patients, families, and communities we serve. We are proud to provide a seamless care experience that prioritizes patient comfort and safety. We take pride in our team of highly skilled and dedicated healthcare professionals who work tirelessly to provide tailored care. Committed to continuous improvement, we embrace advancements in medical care to deliver cutting-edge treatment options. Our facilities are located across Texas and Florida, and we are continuously expanding. Each facility is designed to promote healing and comfort, with an emphasis on quality and efficiency. With a strong commitment to community health, we strive to make a significant contribution to the well-being of the communities we serve. At Legent Health, we believe that patient satisfaction goes beyond medical care. Our team is committed to creating a warm and welcoming environment that makes each patient feel valued and cared for. We believe in treating each patient as a unique individual with specific healthcare needs. We’re dedicated to continuing to transform the healthcare landscape by delivering personalized, high-quality care to each patient. Your health, our priority.
