Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
Join our collaborative team at Thermo Fisher Scientific as a Business Manager, where you'll contribute to client relationships and business growth within our Pharma Services Group. You'll serve as the primary liaison between clients and our organization, developing and managing strategic business relationships while ensuring exceptional service delivery, client satisfaction, revenue growth and contract compliance. Combining technical expertise and commercial understanding, you'll identify and implement solutions that create mutual success for both our clients and organization.
Key Responsibilities
- Acts as the internal client advocate and leader of the business at the site, balancing and driving both the client’s and Patheon's requirements and priorities. Serves as escalation point for customer.
- Identifies new business opportunities with existing customers and partners with Sales to assess and implement these.
- Ensures that expected service levels are being provided and that required planning and technical information is being exchanged appropriately between organizations.
- Ensures client and company are operating in compliance with MSA (Manufacturing Supply Agreement).
- Prepares and submits commercial services proposals to customers. Completes commercial assessments and generates and negotiates quotations for technical changes and in response to customer requests for additional services.
- Facilitates effective internal communication of new project requirements, coordinates and manages customer site visits, and promotes company and site capabilities.
- Partners with PMO and Technology Transfer project managers to assume control of tech transfer projects upon validation and ensure 100% on-time launches.
- Assesses ongoing business and provides technical solutions to the client to address process robustness or business challenges.
- Ensures client’s forecasts are represented accurately in S&OP process; assists in development of annual commercial revenue budget.
- Ensures cGMP is applied in work area and follows cGMP in all areas.
REQUIREMENTS:
• Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of experience in pharmaceutical industry or contract manufacturing organization (CMO/CDMO)
• Preferred Fields of Study: Science, Engineering, Business, Finance or related field
• Demonstrated success in account management, project management, sales or marketing with client-facing responsibilities.
• Understanding of GMP requirements and pharmaceutical manufacturing processes
• Demonstrated experience with quoting, budgeting, forecasting, and financial analysis
• Negotiation and resolution skills
• Excellent communication and presentation abilities, with proven relationship-building capabilities
• Ability to work with stakeholders and build consensus across multiple functions
• Strong analytical and problem-solving skills with attention to detail
• Proficiency in MS Office applications (Excel, PowerPoint, Word) - Salesforce knowledge is considered a plus
• Experience managing multiple complex projects simultaneously. Equivalent combinations of education, training, and relevant work experience may be considered.
• Fluent English required
Skills Required
- Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of experience in pharmaceutical industry or contract manufacturing organization
- Demonstrated success in account management, project management, sales or marketing with client-facing responsibilities
- Understanding of GMP requirements and pharmaceutical manufacturing processes
- Negotiation and resolution skills
- Excellent communication and presentation abilities, with proven relationship-building capabilities
- Proficiency in MS Office applications (Excel, PowerPoint, Word) - Salesforce knowledge is considered a plus
- Experience managing multiple complex projects simultaneously.
Thermo Fisher Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.
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Retirement Support — The package includes a 401(k) with a strong company match and an employee stock purchase plan, which are viewed as meaningful components of total rewards.
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Leave & Time Off Breadth — Starting paid time off around three weeks, along with paid holidays, sick time, bereavement, volunteer time, and options to add more, is consistently highlighted as a strength.
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Parental & Family Support — Paid parental leave for primary caregivers plus additional bonding time, together with adoption/fertility assistance and childcare benefits, provides robust family support.
Thermo Fisher Scientific Insights
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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