Bank of Singapore opens doors to new opportunities.
At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!
The Business Manager - Sales Strategy and Management Support shall report to our Team Head, Sales Strategy and Management. You will be responsible for providing business management coverage to the market in the areas of business management, sales/business strategy and execution, project management, growth and change initiatives as well as day-to-day administration of the business.
Main Responsibilities
Management Support
Support the MGH in their Business Strategies/Priorities, Business Growth and Sales Activities.
Enable effective communication within the Markets by driving management rhythm and governance forums (eg. Leadership Meetings, Team Huddles, market management meetings etc.)
Secretariat for management meetings and governance forums (agenda, minutes, action items).
Be the trusted partner and advisor to the MGH, MHs and THs, on performance and sales management topics.
Support sales & client management initiatives for the respective markets (ie. concept development, implementation, change management).
Partner MGH and MHs across various business planning topics such as target segments analysis, sales efficiency analysis, NNM pipelines management, business reviews and budget planning.
Provide management reporting capability and dashboarding to MGH and MHs.
Provide coordination and secretariat support for Weekly Onboarding Clearing Forum (supporting rotating MHs in reviewing and clearing onboarding cases before submission to COLM or FCC)
Act as single point of contact for FO for queries relating to onboarding submission, prioritization, or the MI tool
Support MGH on client and people engagement topics such as EES, client surveys
Sales Strategy
Business performance management through monitoring & tracking of sales and KPI parameters, market financials and trend analysis to support forward looking performance analysis and sales planning.
Partner MGH and MHs in defining and implementing market focused sales/segment initiatives in line with market ambitions and the Bank’s direction.
Support MGH and MHs in KPI and budget simulations.
Support business financial related tasks, inclusive but not limited to, internal referral agreements and internal pricing matrix.
Key liaison representing Front Office between various Bank teams (products and advisory, BISM, Finance) on sales strategy activities.
Support MGH and MHs in defining marketing event focus and nomination criteria through data analytics.
Monitor client referrals and cross function collaborations.
SME representation in bank wide projects and programs
SME representative for SSM, Special Initiatives or Client Management Framework topics, on various projects or business process enhancements to ensure BM views are incorporated, and enable effective change management during implementation
Representing Front Office (FO) in the working groups, where applicable, providing constructive feedback to improve the current sales processes and advising these guidelines, policies & procedures to FO and share best practices.
Bank-wide
Foster and promote a culture of excellence and best practices sharing and adoption across bank.
Drive/lead/support/execute improvement of FO or FO-related processes/topics for the Bank for better effectiveness, efficiency and efficacy.
Collaborate globally across the bank, stakeholders, and functions to include tracking of issues and /actions and escalate to management as when appropriate, to achieve optimal outcome for the business, and attain a collaborative culture across the bank.
Work Experience Requirements
Exposure to Private Banking is mandatory, with minimum 8 years of relevant industry experience.
Solid demonstrable experience in working directly with Senior Management in a business management capacity within the Front Office
Driven self-starter who is delivery focused and possess strong communication, influencing and presentation skills.
Ability to organize people and processes, and ability to lead groups toward a single goal.
Thrive in a fast-paced environment and can adapt to various demands in a diverse culture.
Familiar with relevant rules and regulations, those relating to local private banking business.
Requirements
Exposure to Private Banking is mandatory, with minimum 8 years of relevant industry experience.
Solid demonstrable experience in working directly with Senior Management in a business management capacity within the Front Office
Driven self-starter who is delivery focused and possess strong communication, influencing and presentation skills.
Ability to organize people and processes, and ability to lead groups toward a single goal.
Thrive in a fast-paced environment and can adapt to various demands in a diverse culture.
Familiar with relevant rules and regulations, those relating to local private banking business.
Bachelor’s degree. Possession of related industry qualifications is advantageous.
Skills Required
- Minimum 8 years of relevant industry experience with exposure to Private Banking
- Demonstrable experience working directly with Senior Management in a business management capacity within the Front Office
- Bachelor's degree
- Familiarity with local private banking rules and regulations
- Strong communication, influencing and presentation skills
- Ability to organize people and processes and lead groups toward a single goal
- Driven self-starter, delivery focused, able to adapt in a fast-paced diverse culture
- Possession of related industry qualifications
What We Do
OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker. OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services. OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang. OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.
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