Business Lending Operations Specialist with French @ING Hubs RO

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 1700 high-performing engineers, risk, and operations professionals.

We started out in 2015 as ING’s software development hub – a distinct entity from ING Bank Romania – then steadily expanded our range to include more services and competencies.

Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca.

Our tech capabilities remain the core of our business, with more than 1500 colleagues active in Data Management, Touchpoint Channels & Integration, Core Banking, and Global Products.

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.

For us, impact isn't a perk. It's the driver of our work.

We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?

Your day to day

• Preparation, monitoring and management of credit contracts and drafting of related collaterals;
• Handling administrative requests during the term of a credit contract for professional purposes;
• Ensure correct and timely processing of contracts and other administrative documents;
• Processing credit and collateral data;
• Working independently and taking responsibility;
• You are always helping to improve processes, products and services to better meet customer needs and/or operate more efficiently;
• Answer and provide solutions (from A to Z) to customers via mail and telephone;
• Continuously exceeding customer expectations: the WOW effect;
• Performs non-standard customer requests.

What you’ll bring to the team

A colleague with the talent to take on something and make it happen, who is enthusiastic about helping others to be successful and has the gift of always being one step ahead. In other words, you strive to bring fresh ideas and accept challenges in a rapidly changing and complex environment. You are a person who always collaborates, listens and invests in others to achieve common goals. You enjoy challenging the status quo and are keen to propose creative solutions to problems.

As a Business Operations Specialist, you must also possess the following:

• You have a positive attitude and are a real team player;
• A proactive attitude;
• You are precise and have an eye for detail;
• Short deadlines don't deter you;
• A commercial mindset with an eye for commercial results, customer focus and entrepreneurship;
• You have an interest and desire to further deepen your knowledge of company-specific processes and products necessary to perform your duties. 

Foreign languages: Excellent command of French, both written and oral, good command of English.

Education: An education completed at the Bachelor or Master level.

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).