-
Your role & work environment
As a Customer Journey Expert (CJE) for the Tribe Business Lending (Business Optimization Squad), you will contribute to an efficient and customer-oriented value proposition by working on different projects to improve the Return on Equity (ROE) of our segment (from self-employed to mid-corporates).
You will collaborate closely with various stakeholders, including our sales team, to enhance their knowledge and provide support on specific tools (Vantage, Vortex). You will also work with the Credit Risk team to share essential business insights during model development, and partner with colleagues from the Head Office on major regulatory initiatives.
You will also be contributing to the objectives of the tribe Business Lending which are supporting the business overall. These objectives are challenging, as regulatory and risk requirements are evolving & strengthening, while client expectations are changing and there is a continuous pressure to increase efficiency.
.
-
Your key responsibilities
- Translating the bank and tribe strategy to concrete initiatives within the scope of your squad
- Analyzing the feasibility and the value of opportunities taking new regulations into consideration
- Liaise with Customer Journey Experts to ensure reporting & data quality requirements are covered as from the design of the process to avoid unnecessary RWA consumption.
- Actively participating and taking initiative to improve the collaboration between different stakeholders and colleagues in other teams
- Understanding and applying business principles and ensure compliancy with external regulation and internal minimum requirements
- Supporting the bank to adapt its strategy taking into consideration the new Basel IV / CRR3 regulation
Attachments
1 item
Job Requisition AttachmentFilter column
File NameFilter column
Updated ByFilter column
Upload DateFilter column
Bul_CJE_Buss_Optimization_Final.docx
Bul_CJE_Buss_Optimization_Final.docx
Pascal vander Straeten
28/11/2024 22:12:42
Business Process History
Menu
AppsShortcuts
Your Saved Order
-
Request Absence
-
Manage Absence
-
Available Reports
-
Recruiting
-
Pay
-
Performance
-
Personal Information
-
Jobs Hub
-
Talent and Performance
Add AppsEdit
This PDF previewer allows you to preview the text content in a PDF. You can also download the file onto your local device.
Bul_CJE_Buss_Optimization_Final.docx
1 of 3
This document’s style and format may be affected by file conversion. Download to view original.
We redefine banking. What about you?
There has never been a more interesting time to work at ING. We’re on a journey that’s centered around our
customers, powered by technology and driven by smart, determined people. Our customers feel our people
are empowering them to stay a step ahead in life and in business. We’re proud of that!
Would you like to work for a bank where honesty, integrity and responsibility are valued? Are sustainability,
caring for others and thinking ahead part of your DNA? Do you want to make the difference for our customers
thanks to our agile way of working? Then read on, because ING might very well become your future
employer.
Your role & work environment
As a Customer Journey Expert (CJE) for the Tribe Business Lending (Business Optimization Squad), you will
contribute to an efficient and customer-oriented value proposition by working on different projects to improve
the Return on Equity (ROE) of our segment (from self-employed to mid-corporates).
You will collaborate closely with various stakeholders, including our sales team, to enhance their knowledge
and provide support on specific tools (Vantage, Vortex). You will also work with the Credit Risk team to share
essential business insights during model development, and partner with colleagues from the Head Office on
major regulatory initiatives.
You will also be contributing to the objectives of the tribe Business Lending which are supporting the business
overall. These objectives are challenging, as regulatory and risk requirements are evolving & strengthening,
while client expectations are changing and there is a continuous pressure to increase efficiency.
.
Similar Jobs
What We Do
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
