Business IT Support (m/w/d) Vienna

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Join our IT team at Thermo Fisher Scientific and contribute to technological innovation that enables our customers to make the world healthier, cleaner, and safer. As a Systems Analyst II (m/w/d), you'll collaborate with cross-functional teams to implement, maintain, and optimize critical business systems. You'll leverage your technical expertise and analytical skills to gather requirements, design solutions, and ensure smooth operations of enterprise applications.

Responsibilities

• Act as a liaison between business stakeholders and IT, translating business requirements into functional and technical specifications

• Perform detailed requirements engineering, including analysis, documentation, and validation of business processes and system needs

• Configure, implement, and maintain enterprise applications within a manufacturing/operations environment

• Support our ERP systems (NTCS), including incident management, change requests, and enhancements

• Execute system integration activities, ensuring seamless data flow between applications and platforms

• Develop and optimize SQL queries, perform data analysis, and support database-related activities

• Participate in the system testing lifecycle (unit, integration, UAT) to ensure high-quality releases

• Troubleshoot and resolve application and infrastructure issues across Windows and Linux environments

• Provide 2nd level support, conduct root cause analysis, and implement preventive measures

• Collaborate with cross-functional IT teams (infrastructure, networking, security) to ensure system reliability and performance

• Contribute to automation and scripting (e.g., Python, VBA) to improve operational efficiency

• Ensure compliance with IT governance, security, and corporate standards

• Drive continuous improvement and digitalization initiatives, leveraging tools such as Power BI, PowerApps, and AI solutions

• Maintain system documentation, including technical specifications, workflows, and operational procedures

Requirements

• 3+ years’ technical IT experience supporting applications/systems in a manufacturing / operations environment

• Experience with ERP systems like BMD/NTCS or Oracle JDE

• Demonstrated ability to gather, analyze and document business requirements

• Windows and Linux infrastructure knowledge covering Workstation and Server

• Basic database administration knowledge (MS SQL and MySQL)

• Solid SQL skills, and analytical thinking to understand database models and independently write complex SQL queries

• Hands-on experience with development tools and languages (e.g. Python, DelphiScript, VBA) preferred

• Use of AI tool like ChatGPT

• Ability to work independently and as part of a team

• Experience of working with O365 tools such as PowerBI & PowerApps would be a benefit

• Understanding of networking fundamentals

• Strong verbal and written communication skills to interact with all levels of stakeholders

• Speak and write English and German fluently

• Flexibility to support operations outside standard business hours occasionally

For this position, the minimum salary is € 50.000,00 gross per year (based on full-time employment); depending on qualifications and experience, there is a willingness to offer a higher salary.