Business Intelligence/Data Analyst, Customer Success

The Role
Square is looking for a Business Intelligence Analyst to join the Customer Success Operations team to help build the strategy by providing data insights around customer satisfaction, team happiness, and operational efficiency.
As a member of the team, you will lead experimentation initiatives, develop automation solutions, run analysis and summarize insights from the vast amount of data captured by Square, and drive strategic decisions based on data to improve the performance of our organization.
You Will

• Partner with stakeholders throughout the organization to facilitate data-informed decision-making by leveraging analytics
• Utilize a variety of strategies, including statistical analysis and quantitative reasoning, to address challenges, conduct research, and generate actionable insights
• Independently manage, coordinate, and resolve intricate problems through data-driven analysis
• Work closely with business partners and infrastructure teams to align on, define, and implement success measures for ongoing and new programs
• Create robust and clear reporting resources for ongoing monitoring of program health
• Communicate analysis and decisions to high-level partners and executives in verbal, visual, and written media
• Provide comprehensive daily analytics support to partner teams, develop resources to empower data access and self-service so your expertise can be used where it is most impactful
• Contribute in strategic analytical projects that provide relevant insights or promote operational change
• Perform ad hoc analyses of business performance trends to inform executive decisions and provide ad hoc reporting in Looker
• Analyze trends and data to predict future product demand and customer needs, ensuring optimal resource allocation and inventory management to support business growth and operational efficiency.

You Have

• 3+ years of analytical experience in consulting, data analytics, data science, or machine learning and predictive analytics
• Bachelor's degree required, with major in analytics, statistics, finance or data science field strongly preferred
• Advanced to expert level SQL proficiency and have familiarity with concepts beyond querying (schema and ETL design, and query optimization)
• Strong forecasting skills
• Experience with reporting and visualization platforms (e.g. Tableau, Looker)
• Work experience with Python
• Proven ability to lead data-driven cross-functional projects that depend on the contributions of others in a variety of disciplines
• Fluency with statistics techniques to structure analyses and provide insights (e.g. statistical tests, AB testing)
• Strong written and verbal communication skills and ability to build strong relationships and influence cross-functional teams
• Familiarity with scripting/programming for data mining and modeling is a plus
• Experience in applying data-backed heuristics to solve practical product problems such as predicting churn, cross selling, clustering user archetypes, and more is a plus

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$111,700 - $167,500 USD
Zone B:
$103,800 - $155,800 USD
Zone C:
$98,200 - $147,400 USD
Zone D:
$89,400 - $134,000 USD
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.