Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six, to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown!
The Consumer Relationship Centre is at the heart of our strategy to engage with our players. The CRC provides our consumers with an awesome experience with each individual contact and drives the consumer-focused agenda to every level of the organisation.
Job DescriptionWe’re looking for a strategic and results-oriented Business Intelligence Manager to lead insights and decision support within our CRC (Customer Relationship Center) Analytics team. This role is ideal for someone with a strong background in data analysis, business intelligence, and stakeholder management—who is confident using data to influence outcomes.
As the Business Intelligence Manager, you will lead initiatives to understand how player support experiences impact broader player behaviors such as game engagement, retention, and purchasing. You’ll translate complex data into actionable insights using tools like SQL (Data warehouse like Snowflake/ Databricks) and business intelligence platforms, while guiding a team of analysts and working closely with cross-functional stakeholders.
Key Responsibilities
- Improve Reporting Infrastructure: Enhance and standardize dashboards and reports using Power BI to ensure clarity, accessibility, and relevance.
- Lead Data-Driven Insight Generation: Use advanced querying, dashboards, and reporting to uncover trends and inform decision-making around player support and customer experience.
- Stakeholder Collaboration: Partner with business, operations, and leadership teams to align analytics initiatives with organizational priorities and to guide decision-making through data.
- Team Leadership & Mentoring: Support a team of analysts, encouraging development, fostering best practices, and aligning analytics output to business impact.
- Ensure Data Quality & Accessibility: Work with data engineering and operations teams to maintain data accuracy, documentation, and governance standards.
- Champion Data Literacy: Help stakeholders interpret results, understand key metrics, and make confident, data-informed decisions.
- Bachelor’s degree in a relevant field (e.g., Business Analytics, Statistics, Economics, Management Information Systems), or equivalent experience.
- Strong proficiency in SQL and experience working with relational databases or cloud data platforms.
- Hands-on experience with BI tools such as Tableau, Power BI, Looker, or similar.
- Proven experience using data to solve business problems and influence stakeholders at different levels.
- Excellent communication and storytelling skills; able to present complex findings in a clear and actionable way.
- Demonstrated experience managing or mentoring analysts or cross-functional teams.
- Strong analytical mindset with a focus on accuracy, detail, and continuous improvement.
Preferred Qualifications
- Experience with CRM platforms like Salesforce or Zendesk and understanding of support operations data.
- Exposure to statistical or predictive modeling techniques (even if conducted by others).
- Experience coordinating with technical teams (data engineers, data scientists) to define requirements or interpret results.
- Interest in or knowledge of the video game or entertainment industry is a plus.
Benefits
With Ubisoft CRC, you will receive a competitive salary along with:
- Personal performance bonus
- Private Health Insurance (including eye care and dental)
- Life Assurance
- Long Term Disability Insurance
- Pension
- Significant discount on the world’s best video games
- Access to Ubisoft's back catalogue on PC
- 25 days of holiday
Ubisoft offers the same job opportunities to all, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our players’ community.
Skills Required
- Bachelor's degree in relevant field or equivalent experience
- Strong proficiency in SQL
- Experience with relational databases or cloud data platforms (e.g., Snowflake, Databricks)
- Hands-on experience with BI tools (Power BI, Tableau, Looker or similar)
- Proven experience using data to solve business problems and influence stakeholders
- Excellent communication and data storytelling skills
- Experience managing or mentoring analysts or cross-functional teams
- Strong analytical mindset with focus on accuracy and continuous improvement
- Experience with CRM platforms like Salesforce or Zendesk
- Exposure to statistical or predictive modeling techniques
- Experience coordinating with data engineers/data scientists to define requirements
- Interest in or knowledge of the video game or entertainment industry
Ubisoft Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ubisoft and has not been reviewed or approved by Ubisoft.
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Healthcare Strength — Health coverage in the U.S. includes medical, dental, and vision options with HSA funding to cover the deductible, plus access to One Medical and a mental‑health program. Several studios also provide telemedicine and, in some regions, on‑site clinic services.
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Leave & Time Off Breadth — Time off includes paid vacation, holidays, wellness time, volunteer PTO, and a sabbatical available after five years in the U.S. Canadian studios highlight six weeks of vacation and additional local days tied to occasions or seasonal reduced hours.
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Parental & Family Support — Enhanced parental leave with salary top‑ups is emphasized in multiple regions, including Canada. In the U.S., a travel‑expense program supports access to reproductive healthcare when services are out of state.
Ubisoft Insights
What We Do
Ubisoft’s 20,000 team members, working across more than 40 locations around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their dedication and talent has brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves.
