The Role
Lead regional BI architecture, data modeling, and multi-source integrations to deliver predictive and AI-driven insights. Build high-impact dashboards, enable GenAnalytics, improve warehousing and real-time integrations, run Agile/Scrum for BI initiatives, manage BI requests, lead change management and training, mentor analysts, and advise CS leadership on operational and digital strategy.
Summary Generated by Built In
The Business Intelligence Analyst leads advanced analytics development, regional BI architecture, and multi-source data integration to enable OPEX’s CS transformation strategy. This role drives predictive analytics, GenAnalytics adoption, and cross-regional BI initiatives, serving as a senior advisor to CS leadership. The position elevates BI maturity by enabling real-time insights, data governance, and scalable digital solutions used across the Customer Success organization.
Key Responsibilities
- Architect, model, and govern data structures for regional BI solutions across SFDC, Twilio, CMS, WFM, and OPEX systems.
- Lead implementation and scaling of GenAnalytics and predictive/AI-driven insights.
- Deliver complex, high-impact dashboards for performance management, onboarding analytics, capacity planning, digital channel behavior, and agent-level insights.
- Partner with IT and cross-functional teams on real-time data integrations and warehousing improvements.
- Lead Agile/Scrum workflows for BI initiatives, including story writing, sprint execution, testing oversight, and release planning.
- Manage the BI request/incident pipeline, aligning priorities with OPEX leadership and stakeholder needs.
- Own change management for BI enterprise solutions: enablement, documentation, training, and communication.
- Mentor IC4–IC5 analysts, elevating analytical maturity and solution design quality.
- Provide strategic insights and recommendations for operational, digital, and process redesign initiatives.
- Represent BI in regional governance forums, influencing analytics strategy and system evolution.
Skills, Knowledge & Expertise
- Bachelor’s degree required; master’s preferred (analytics, engineering, data science).
- Min. 2 years of BI, analytics, data modeling, or data engineering experience.
- Fluent in English (B2+); additional languages welcome.
SKILLS /COMPETENCIES
- Expert SQL, advanced modeling, and architect-level Power BI capabilities.
- Strong grasp of multi-source data ecosystems: CRM, CMS, telephony, ticketing, WFM.
- Ability to design enterprise BI architectures and govern data standards.
- Strong PowerApps automation and O365 technical capabilities.
- Predictive analytics, anomaly detection, and AI-enablement experience.
- Strong cross-regional stakeholder influencing ability.
- Advanced project management and Agile/Scrum leadership.
- High proficiency in storytelling, executive insights, and strategic recommendation building.
SPECIFIC CERTIFICATIONS
- Advanced BI or analytics certifications preferred.
- Scrum Master / Product Owner certifications preferred.
- Cloud certifications (Azure/AWS/GCP) are a plus.MS O365 package advance knowledge
- Advanced O365 knowledge
Job Benefits
Additionally, the position is eligible for a yearly bonus.
The final offer is determined based on the scope of the role, level of responsibility, experience, education, completed training, and key competencies of the candidate.
The final offer is determined based on the scope of the role, level of responsibility, experience, education, completed training, and key competencies of the candidate.
Align Technology, in addition to statutory benefits, provides a comprehensive set of perks designed to support employee comfort and professional development. Available benefits include, among others: private medical care through Luxmed, a Multisport card, private life insurance, a social fund, meal subsidies, and discounts on company products. The range of additional benefits may vary depending on the position level, nature of work, and work location.
Information regarding compensation policies and salary ranges for this position can be found in the Compensation Policy available under the Corporate Disclaimers section of our careers site: https://jobs.aligntech.com/corporate-disclaimers
We encourage all candidates to review this document before moving forward in the recruitment process.
Information regarding compensation policies and salary ranges for this position can be found in the Compensation Policy available under the Corporate Disclaimers section of our careers site: https://jobs.aligntech.com/corporate-disclaimers
We encourage all candidates to review this document before moving forward in the recruitment process.
Zachęcamy do zapoznania się z naszą Procedurą Sygnalistów. Szczegółowe informacje znajdziesz, klikając w poniższy link:
Align Technology (Poland).pdf
About
Your growth and well-being:At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:Health and well-being programs to keep you thriving in both body and mind.Employee-exclusive discounts on Invisalign products.Learning opportunities through online learning resources and support for your individual development plans.Inclusive, global workplace that fosters collaboration, recognition and belonging.Country and/or role specific details will be shared with you by your recruiter during the interview process. Discover Align:We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time. As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.Eager to learn how we embrace our global differences and nurture employee well-being? Explore Align's culture here!Want to discover more about exocad and Cubicure? Click on their names for additional information.
Skills Required
- Bachelor's degree
- Master's degree (analytics, engineering, data science)
- Minimum 2 years BI, analytics, data modeling, or data engineering experience
- Fluent in English (B2+)
- Expert SQL
- Advanced data modeling and architect-level Power BI capabilities
- Experience with multi-source data ecosystems (CRM, CMS, telephony, ticketing, WFM)
- PowerApps automation and advanced Microsoft O365 technical skills
- Experience with predictive analytics, anomaly detection, and AI-enablement
- Experience designing enterprise BI architectures and data governance
- Advanced project management and Agile/Scrum leadership
- Advanced BI or analytics certifications
- Scrum Master or Product Owner certification
- Cloud certifications (Azure/AWS/GCP)
Align Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Align Technology and has not been reviewed or approved by Align Technology.
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Healthcare Strength — Health coverage includes medical, dental, vision, life, and both short‑ and long‑term disability, along with AD&D and wellness resources. Select locations add region‑specific programs such as medical coverage and Multisport, reinforcing breadth.
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Strong & Reliable Incentives — A corporate bonus plan outlines performance‑based rewards and eligibility, and compensation is described as competitive in commercial roles. Incentive structures in sales are portrayed as offering strong on‑target earnings potential.
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Retirement Support — Retirement programs feature a 401(k) plan with company contribution mechanisms, profit sharing, and a defined contribution pension plan. These elements emphasize long‑term financial security alongside salary and bonus.
Align Technology Insights
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The Company
What We Do
Twenty years ago, we pioneered the world's first clear aligners. Since then, we have continuously innovated with new products and technologies that are revolutionizing treatments for doctors and their patients. Invisalign clear aligners and the iTero Intraoral scanner help dental professionals achieve the clinical results they expect and deliver effective, advanced dental options to their patients. Helping change millions of lives, one smile at a time. Discover your straight path to a bright future at Align. As a part of our smart, diverse and fast-moving global team, you'll make an impact for the market leader that's moving an industry forward. Want to find out what’s next for us—and for you?
