Business Intelligence Analyst

Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Caterpillar's Building Construction Products (BCP) division is hiring a Business Intelligence Analyst to promote sales & marketing capability. In this role you will act on marketing and sales initiatives and dealer marketing and sales operational excellence to support district execution.
Role Summary: The Business Intelligence Analyst drives strategic initiatives that enhance customer experience, optimize dealer performance, and enable data-driven decision-making. This role ensures seamless execution of enterprise onboarding programs, market analysis, and retail governance processes to support Caterpillar's retail growth and digital transformation objectives.
What You'll Do (Job Duties)
Customer Experience Reporting including Customer Onboarding Leadership:

• Manage and evolve the Enterprise Customer Onboarding Dashboard and Weekly Tracking Tool.

• Deliver training and on-demand support for onboarding tools across dealer networks.

• Align onboarding KPIs with enterprise stakeholders and facilitate workshops for process improvement.

Proximity & Market Analysis:

• Deploy and maintain ArcGIS-based proximity tools for dealer coverage optimization.

• Integrate and analyze CEDE, UCC, OLGA, and Dodge datasets to inform strategic decisions.

• Provide branch- and territory-level analytics to support dealer growth strategies.

• Enable Retail Transformation by supporting district teams in deploying lead management, digital marketing, and sales effectiveness.

• Develop deep expertise to advise districts and dealers on process improvement areas such as customer management, retail transformation, customer onboarding.

• Measure dealer performance and support districts on developing improvement action plans and gap resolution initiatives to support Marketing and Sales Operational Excellence

• Assisting in the development, testing, and delivery of services/products; Analyzing existing offerings, preparing technical documentation, and recommending upgrades.

• Identifying user/client requirements for a product or service and defining technical specifications; Preparing technical documentation and sharing them with senior analysts and technical teams.

• Supporting senior analysts by fulfilling their data requests, preparing reports, and providing technical assistance; Participating in initiatives to improve processes efficiency and employee productivity.

What You Have (Core Skills)

• Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.

• Effective Communications:Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Business Data Analysis: Knowledge of business data analysis; ability to collect, identify, analyze and interpret business data using various kinds of techniques to meet business needs and requirements.

• Business Assessment: Knowledge of the activities, tasks, practices and deliverables for assessing and documenting business opportunities; ability to assess the benefits, risks, and success factors of potential applications.

• Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.

Top Candidates Will Also Have

• Advanced proficiency in data analytics, BI tools, and geospatial platforms (ArcGIS).

• Strong understanding of retail strategy, customer onboarding processes, and dealer operations.

• Excellent communication, stakeholder management, and cross-functional collaboration skills.

• Several years experience in marketing operations, sales enablement, or related roles.

• Experience with enterprise-level reporting systems, digital transformation projects, and dealer engagement programs.

Additional Details

• Work location: Cary, NC

• Travel less than 25% anticipated

Summary Pay Range:
$126,000.00 - $189,000.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part-time employees
This position requires working onsite five days a week.
Relocation is available for this position.
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
August 11, 2025 - August 21, 2025
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
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